Indian Springs
Calistoga, CA 94515-1113
Phone: (707) 942-4913
08/15/2007 Posted by chicagoamanda
My husband and I stayed at Indian Springs last week. We were in town for my sister's wedding, and the majority of her wedding guests stayed there. The rooms themselves are ok (nothing special and certainly not worth the price); however, it gets really hot in August and the air conditioners do not work well. Also, there are no phones in the rooms, which we found irritating. (I know they were trying to go for a tranquil spa-like experience, but it was just silly not to have phones...especially considering our room was right off a major road and we heard motorcycles going by all night, making the experience was anything but peaceful!). But our biggest issue with Indian Springs was the service. My husband had to cancel his massage at the last minute due to a serious illness and they absolutely refused to refund even part of the money. I understand 24 hour cancellation policies, but I would think they would make an exception in cases of emergency (especially considering we were part of a giant wedding party, which they were making a ton of money from). To add insult to injury, when I spoke with the manager and very patiently and politely explained the reason for the last minute cancellation, I was met with complete rudeness. She even insinuated we were lying! Do not waste your money. This place is an absolute farce!
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