06/15/09

Horrible... Don't call them

by CSMobileUser

I've had more problems with desoto not answering calls or padding their bills with stories of "road closings" or that I don't know how to get to my own home. At 2 am I was told that I had to take the long way because the bay to breakers closed down the streets... This was at 11pm, bay to breakers had been over for 8+ hours and the streets were all open. The driver just said... "you're lucky they must have just opened it". Such a bold faced lie. I tried to complain to desoto, but they just said maybe the driver was mistaken. Another lie. If you have a complaint call the SF commission of cabs instead. Horrible company that encourages lying, stealing, all around dishonest drivers.

05/17/09

Desoto

by mickc

They really need to change the cars,most of the cabs they don't have A/C ,window doesn't work ,and bad smell ,....

But the driver are friendly that's why i use those cab but.......

most of the car are very old specially the dodge sedans ...

trust me i use them daily !

• Pros: Just
• Cons: Att

04/11/09

DeSoto loses court case

by markbusse

Last fall a DeSoto cab ran into my car while I was parking. I had minor damage not enough even to file a claim. A month later they tried to collect $8,100 from my insurance company. When that failed they filed asmall claims action for $5,000.

The judge dismissed the case and ruled that the plaintiff caused the accident. He than cleared the court to reprimand DeSoto Cab.

Be aware that this company will file claims for all damages regardless of fault. Always get a police report if you have an accident with this cab company,

• Pros: none
• Cons: will file false lawsuits

03/12/09

Very Good Cab Airport Service

by bsb925

I haven't had a need for a taxi ride to the airport in a number of years but always used to use Desoto as I had found their service to be very good. I was a little concerned when I read some of the negative reviews but decided to give em a shot anyway as most of the companies in the city have a considerable amount of negative reviews. Their service to me was as good as it always was. The Dispacher politely confirmed a reservation with me from my information that was still in their computer. The driver arrived on right on time in a clean comfortable newer model Suv type of vehicle. The driver was quiet but friendly. He made a couple of slightly jerky turns, but as taxi drivers go, over all very satisfactory. I would recommend them for airport service.

• Pros: New Clean Cars, Reliable Service, Decent drivers
• Cons: None

10/10/08

unprofessional cab driver - alert

by aniemae

I was driving in my car this morning (10/10/08) and the driver of DeSoto cab # 2101 did all he could to run me off the road (4th Ave. Inner Sunset) in order to cut in front of me at a merging intersection. This idiot tried to speed in front of me & was 1" from the broad side of my car, racing as fast as his minivan could go!

If this behavior is indicative of the "quality" of "professional" driver they employ, believe me, you are risking your life if you step inside one of their vehicles.

• Pros: none
• Cons: unsafe driver

07/17/08

Desoto Cab Passagers Beware

by JimmyBridge

If you have lost items while in a Desoto Cab or the taxi simply drives away with some of your belongings, you are encouraged to report this incident to the police and file a report. YOU MAY NOT BE THE ONLY ONE.

DON'T LET YOUR BELONGINGS END UP IN A PAWN SHOP!

• Pros: None
• Cons: Very uncooperative company

07/11/08

De Soto cab co.

by Franciscanian

I was very much in a hurry when i flag this cab down.

Was a young drivrer ,from Brazil i guess, he was polite and simpatetic,

I told him where i has going and that i was late, try to tell him

where to go , how to go and he sad.

- Please sir, i only need to know your destination, how to get there

you can live up to me.

Ok , he sound confident , we'll see.

We talk about a lot of stuff, he was to inteligent to be driving a cab a figure.

I can't believe, is like the cab was part of him, he knew every inch of that cab,

He was owesome, i got no red light what so ever, he took short cuts on alleys ,

he was always at the fastest moving lane, talking with me at the same time and

out of no where he got on that radio and got a pick up 2 block from my drop off.

How can he do all that at the same time?

That was THE ride, i hope to get on his cab again.

De Soto, That is what i call a profecionalism.

Congratulations.

05/30/08

Best Cab company in the City - especially for going to the airport

by GeorgeChrisis

I am born and raised in San Francisco. I've taken many cabs. i tried pretty much every cab co. The only reason i am writing this is because of the negative reviews i have read, which is not fair. I want people to know that Desoto is a great cab co. and the reviews that people have written are complaints, which they probably had one bad experience and want to put the company down. If you become a regular. you will see better service and like i said about the airport. Call the day before tell them that you need a cab the next day for the airport, sfo, oak, sjc, and tell them the time that which you want the driver to arrive. Not only will they be there on time, they have the nicest cabs in the city. If you take cabs regularly and have not tried Desoto, give them a chance and see for your self. What do you have to lose? Just give them a try to see for yourselves.

03/29/08

Underwelmed

by SteveCollinson

Saturday, March 29.

Called Desoto at 8:20pm and after a few minutes they said that they would send a cab around right away.

9:10 pm, no call no cab. Phone justs rings and rings. I just gave up. Was supposed to be going round to a friends house to comfort him after his partner had died.

Thanks Desoto.

01/31/08

poor service

by eggandmiranda

We called several hours in advance to arrange for a pick up downtown to take us to LAX. The cab didn't show and the operator was rude when we called to ask where he was. When a Desoto cab finally turned the corner, some twenty minutes late, the driver waved us off and didn't stop. We won't be using Desoto again.