City Optix
San Francisco, CA 94123
Phone: (415) 921-1188
Fax: (415) 921-0937
Ratings & Reviews Summary for City Optix
What Users are Saying:
- Thorough exam
- Good with kids
- Pleasant office
- Good communication
|
(1 reviews) | |
|---|---|---|
|
(0 reviews) | |
|
(0 reviews) | |
|
(0 reviews) | |
|
(2 reviews) |
User Reviews for City Optix
05/23/2008 Posted by patrickreviews
I bought three pairs of glasses here last year because I often lose my glasses and need to keep an extra pair (or two). I picked City Optix because it carries the Oakley prescription frames that I wanted. The total price for the three pair was about $1500. That's a lot of money, and I guess I expected service to match. However, as I learned recently, the support after the sale is less than you would expect for the price. After I ordered the Oakley glasses, the shop called me back a few weeks later to tell me that one of the sunglasses was unavailable with the gradient tint I had requested, so they would be using their own lab to make those. I liked the looks of resulting product. Unfortunately, after less than a year these lenses started developing cracks around the drill holes. A break would leave a dangerous sharp edge near my eyeball. I returned to the store to show them the lenses and requested a warranty replacement, since it had been less than one year. They refused to replace the lenses, and I was offered the chance to replace them at my cost for $150. I felt, for my own safety, that I would have to replace them, even if City Optix wouldn't, so I paid the $150. I was surprised that a shop which markets itself as an upscale store does not have service to match it's prices. I called two other eyeglass stores -- one in California, and even one back in Alabama where I used to buy glasses for cheap. Both of them said that the lens break within a year was covered under their warranty. I also checked the Oakley warranty (which I had thought I was originally purchasing), and found it to be one year. Even though I brought these facts to the attention of the store manager, he refused to replace the lenses. Lesson learned? You may find plenty of selection at City Optix, but BUYER BEWARE! If anything happens to your glasses, even during the warranty period, you may not receive the service you thought you were paying for.
Pros: wide selection
Cons: high prices, slow service, poor after-the-sale support
09/19/2007 Posted by rockngal
I have been going to City Optix for years. I love the selection of frames and when ever I need an ajustment i just walk in there and they always fix me right. They will make special orders of frames they dont have if your a regular customer too!
Pros: Selection & Staff
07/21/2006 Posted by irvthal
This has been the worst optometric experience I've ever had. After my exam, I was "encouraged" to try a different kind of contact, which took weeks to arrive. It's been nearly a month, and I'm still waiting for the office to simply follow my instructions/request. When I tried to pick up an item at 6:02 p.m., I was told the office was closed and I was too late. Terrible, terrible customer service and the definition of an optometrist who exists simply to sell expensive merchandise. I would not recommend this business!
1 out of 2 people found this review helpful
