10/01/09

very helpful

by jakemann

Had to get a lot of copying, collating, and work done for our employment agency.

I panicked because this is a new responsibility for me within the company.

These folks came through and save me.

• Pros: excellent customer service. not a lot of waiting
• Cons: parking bad, but it is everywhere

01/02/09

Best Color Printing and excellent service!

by LoungeLizardSF

I have come to this store on several occasions with last minute color print jobs and they have always come through for me without gouging with with "rush" rates. I promised to bring them all my printing business if they could get these highly detailed training manuals printed, bound and shipped to my next corporate training. They opened up a house account for billing so I never have to stick around to pay for anything - I just drop and go and they charge my credit card at the end of the month. The ownership and manager seem to understand the needs of its Marina clientele, much more so than other owners in years past. I have been doing business with Kinko's across Lombard for many years because I didn't know there were other options. But since finding The UPS Store on Chestnut, I now have a locally-owned and operated printing provider whose rates and service are so much better than Kinko's. I cannot recommend this place more strongly.

• Pros: Service, convenience, local ownership
• Cons: parking

Response from this business

MBE0175– January 26, 2009 at 15:54:07 PST

We are committed to our customer service standards. The digital document service industry is booming these days and we're excited that we can provide you with the quality and professionalism you've come to expect from the trusted brand mark that hangs above the door. Anything we can do to help your business grow, is our business. Thank you for taking the time to share with others about your experience.

Mark Shannon

General Manager

04/08/08

Don't try to killl 2 birds with one stone....

by em13721

Don't give them anything besides your UPS. They do accept USPS as well as UPS. On two separate occasions I thought I would killl two birds with one stone and let them mail my USPS small package as well. The recipients never received the packages. I should have known better since there was no way to track, but I have never had problems with the USPS before and never thought twice.

Response from this business

MBE0175– January 26, 2009 at 16:10:12 PST

This is one conversation that I always dread having with a customer who experiences a loss via another carrier. With every UPS shipment there is a tracking system that follows the package every step of it's destination. Unfortunately, the U.S. Postal Service only offers tracking as an additional option and it's only available with select mailing options. In most cases, such as yours, all you're really doing is putting postage on the package and dropping it into the mailbox (via our The UPS Store location.) Please let me know the next time your in our store and I'll do everything I can to make it up to you. We're committed to customer service excellence. Please let us show you that we want your business.

Mark Shannon

General Manager

Editorial Review

by Contributor

Marina and Cowhollow's full-service business center.

10/19/07

Thank goodness there is new management!

by sanfranciscofoodie

Just found out that there is new management at this location - committed owners and staff dedicated to customer service. By far, the best priced and easiest place to work with for printing and copying. The new manager said they will be adding full-time notary service soon. I run several small businesses out of 3 different The UPS Store locations in San Francisco and will be renting a mailbox at this location soon as well. If you didn't come here before because of the mediocre service, come here now for service that can be described as nouveau "old fashioned." This place kicks Kinko's a*s on service and price. Better yet, they are a locally owned and operated store...a real San Francisco small business.

• Pros: Open long hours, always friendly and helpful, great prices on printing and binding
• Cons: Parking, of course, but it's the Marina

Response from this business

MBE0175– January 26, 2009 at 16:22:49 PST

Thank you for the review. We are always happy when someone has great things to say about us. We've spent the last year trying very hard to bring the joyful yet professioanl feeling of our other locations in San Francisco to The UPS Store in the Marina. We look forward to and are proud to be a permenant fixture in the Marina District of San Francisco.