Ristorante Milano
San Francisco, CA 94109
Phone: (415) 673-2961
04/05/2008 Posted by collinhathaway
We met friends for dinner at Milano and although the food was exquisite, the entire experience was ruined by our waitress and the attitude of the manager on duty, Albo/Aldo(?). Our waitress was a Spanish/Hispanic brunette woman on the shorter side (wish I knew her name) who was extremely rude to us while ordering and during the meal. At one point, one of our friends asked, "Is the fish a special?" and she said "Yeah...I just told you that!" Needless to say, we overlooked the 3 times she snapped at us/was rude because the food and ambiance were nice and everyone has a tough day once in awhile. However, after ordering our after-dinner coffee we were sitting and talking when the waitress came up and said "Excuse me, but folks are waiting for your table so please finish up your conversation as we need the table now." ARE YOU F-ING KIDDING ME? We just dropped $250 for dinner and we weren't lingering--we were still drinking our coffee! That was the final straw...I walked down and asked for the manager. He identified himself as Albo/Aldo. I explained what had happened and he said "Can you tell me exactly how she was rude?" I replied, "you mean outside of trying to kick us out of your restaurant after we spent $250?" He offered to talk with her later, but wasn't in any rush to assuage our bitterness. We decided we had better leave (after all, they apparently needed the table despite not seeing anyone waiting at the door). On the way out the door, Albo/Aldo tried to explain that sometimes they get backed up and they just wanted us to know that there were folks waiting, but they weren't trying to kick us out. Again, ARE YOU F-ING KIDDING ME? "We wanted you to know that folks aren't waiting, but we aren't kicking you out"????? Needless to say, despite fantastic food I would avoid this place. They overcharge a bit (which we were willing to overlook) and the service and management are really, really awful!
Pros: Fantastic food, great pasta, good wine, really nice ambiance
Cons: Our brunette Spanish/Hispanic waitress was awful as was the manager, Albo/Aldo
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