Hotel Triton
San Francisco, CA 94108
Phone: (866) 543-4787
09/16/2007 Posted by sfdreeming13
This hotel was a complete disappointment. Sure, it looks cool, but the rooms are very small and the staff doesn't know the first thing about customer service. Upon check-in, after waiting four hours for our room to be made ready, we ended up having to wait even longer, because the front desk sent us to the wrong room. And if you need help with your bags -- hire someone off the street, because the Triton's staff will not assist you. The evening wine reception is merely a few bottles of cheap wine in a tub of ice and the cookies look like Keebler packaged cookies laying on a plate located on the front desk. The rooms are clean, but it takes all day for them to be done. We returned to our room each afternoon (around 3pm) and three out of four days our room still had not been cleaned! And after spending close to $1,000 at the Triton, upon checkout all we were asked was, "Did you take anything from the mini bar last night?" No "Thanks for your stay" or "How did you enjoy your stay?" Clearly, the Triton has let hype go to it's head. I've stayed at lots of SF hotels, and this one is by far the worst. If you are looking for a cool boutique hotel, do a search -- San Francisco has tons of them. Stay away from the Triton, unless you simply want to say you have stayed there, because that's all your money will get you. UPDATE: After contacting Kimpton, the manager of the Triton contacted me personally and compensated me for my negative experience. I will give the Triton another chance thanks to proper customer service.
Pros: Location, decor
Cons: Customer service issues, very small rooms
Write a review and share your thoughts with others
