Podesta Baldocchi
San Francisco, CA 94103
Phone: (415) 346-1300
04/18/2006 Posted by fogtownduke
I placed a phone order on a Monday morning, well before the 1 PM "cut-off" for same-day delivery. The arrangement, though beautiful, arrived Tuesday (late afternoon). The date of delivery was significant, as I had added a thank-you note to the flowers which referenced the time spent "yesterday". So the message for a delivery on a day other than Monday made no sense. Had I known that the promised delivery would not have been that same day, I would NOT HAVE PLACED THE ORDER. I call PB. The woman I spoke to reviewed the order, and agreed that the delivery was late, had no explanation, and agreed to refund my money. She then went to speak to a "supervisor", who refused to allow her to proceed with the refund.
Pros: beautiful arrangement
Cons: false advertising, indifference, late delivery
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