Palomino
San Francisco, CA 94105
Phone: (415) 512-7400
10/24/2006 Posted by spdrwmn
The food is good here, but I personally think service is just as important. Initially, our server was friendly and helpful. However, after we ordered, we presented a $20 gift card, and his attitude changed completely. From then on, he was unhelpful, slow, rude, and he was rather cold to us. He even argued with me when I told him that he had overcharged us for a bowl of portabella soup and some apple juice. He never brought us bread until we asked (we saw every other waiter bringing bread to their patrons). There were 5 adults and 1 child. Two of us ordered the 3-course under $20 menu items. They were supposed to include coffee or tea, but at the end of the meal, he never offered them. The other three of us ordered salads, an entree, and dessert. If he was concerned that the $20 gift card was going to affect his tip or something, the cost of three salads/soups alone was $20. And for the child, we ordered from the Kids menu. It was supposed to include a take-home kids cup, ciabatta, grapes, choice of beverage, entree, and a sundae. They never brought ciabatta for him (and of course we had to ask for the bread), our server said they had no kids cup, and he only brought ice cream for the child. The menu was supposed to include a choice of beverage, and he rang up a separate charge for apple juice. When I questioned him on it, he argued with me saying that Palomino never gives free beverages, to which I showed him the menu. He then complained, saying he doesn't know how to ring up a free juice. The ironic thing is he never took the gift card from us and did not deduct the $20 from the bill (Initially, he said that we could not use the card because of the special 3-course. However, we mentiond that three of us were ordering from the regular menu. So he said he would create two separate bills. But he never did that. He came back with one bill with no $20 off). So, if he never intended on taking the $20 off, what was the point of his HORRIBLE service?
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