California Carpet & Rugs
San Francisco, CA 94103
Phone: (415) 487-3636
Ratings & Reviews Summary for California Carpet & Rugs
What Users are Saying:
- Finished on time
- Accurate quote
- Good selection
- Reasonable price
- Fair treatment
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User Reviews for California Carpet & Rugs
06/16/2008 Posted by Jonholtz
This was the worst experience we have ever had with a vendor. They spent months unsuccessfully trying to refinish our floors, and ultimately ruined them. They admitted fault, but have yet to settle our legal action because they claim they should have had a fourth opportunity! We were out of our house for months. They have no expertise or ability in refinishing floors, and I am shocked that they have recently begun to advertise floor refinishing again.
Pros: none
Cons: no knowledge of floor refinishing
12/01/2007 Posted by cthecity
I recommend California Carpets. We had them install wood floors in our kitchen, and they were professional every step of the way. There are some other flooring contractors out there who may be a bit less expensive, but it’s not worth it. We had another contractor give us an estimate and then he turned out to be unreliable and hard to reach. At California Carpets, Michael Brown was our sales consultant. It was straightforward and no sales pressure; we left with several samples to take home. In a couple of days, we placed our order and everything went smoothly. Marcella was great in coordinating delivery of materials, all of the paperwork required by our HOA, and scheduling the installation. The installer, Eric, did an excellent job and left our place very clean. Our floor looks great. You get what you pay for – with California Carpets, we got a beautiful floor, high-quality materials, and a no-hassle installation.
Pros: Large selection, no sales pressure, excellent installation, reliable
Cons: None
06/20/2006 Posted by jnates
They have redone our entire house. The new brazilian cherry floors were installed timely and at a much lower price than we expected. Our salesman turned us onto carpet from their stock items and we found a great deal for all wool carpet. The installers were very professional and on time. Cheers!
Pros: free parking, lots of choices
06/01/2006 Posted by sfjessica
I am sorry to say, but I just finished a horrible experience with California Carpet. The quality of work, delays and poor handling by management of customer service were all completely disappointing. They ran two days over their promised finish day which shifted our move to our new house and cost us so much money and headache with the canceled movers, previous landlord, storage facility, etc. Plus the work was extremely poor and the management led us to believe we would be taken good care of but in the end, this was NOT the case. I never write reviews but this time I felt it was important to share my awful experience and save anyone else the disappointment we had. I would NEVER recommend California Carpets to anyone! Buyer beware --- consider yourself warned!!
Pros: bad customer service, sloppy
Cons: poor management, unaccountable
11/29/2005 Posted by carpetgeek6x9s
I had a great experience. First of all, the salesperson, Violetta, was nice, knowledgable and didn't annoy me. Secondly, the installation crew were professional, clean and did an awesome job. Finally, they had a great selection!
