09/15/08

Stepping Up to Service

by 11Critic

Wow - purchased 2 cars recently and have to say they have exceeded my expectations. They owed me work on my purchased car and did not process my purchase until work completed -timely and effective. Service has been completed ahead of schedule on cars. Chris - Svc Mgr is very accessible, helpful - start all of your service dealings with him.

04/10/08

Stealership

by Hairball123

$54 in labor charges to replace my wiper blades. That's just the beginning in a long line of problems I encountered in my first and only visit to this place. Just awful.

• Pros: They changed my oil.
• Cons: Everything else

02/05/08

BIGGEST RIP OFF

by Female3

Royal Motors is a bunch of rip-off artists. I took my car in for a tune up and they wanted to charge me $2200!!! I had been warned that this place was completely overpriced and a huge waste of money, but that warning didn't arrive until after I dropped off my car. The customer service was also terrible. They were rude and disrespectful. I wouldn't recommend this place to anyone.

08/17/07

Rude & Disrespectful

by meterlapata

The service rep -- Patty Hudec -- was rude, impatient and unhelpful. She actually refused to listen to the noise that prompted me to bring my car in and instead would only write down a description of the problem for a repair technician to decipher at some later time. My entire interaction with Patty was punctuated with her sighing and rolling her eyes, as though she was doing me a great favor by allowing me to spend money at Royal Motor for the repair of my car.

When I had not heard from Royal Motor after six hours, I called Patty myself. She was clearly exasperated that I would dare to inquire about the status of my car. Patty then informed me that the technician was unable to diagnose any problem based on her description of the noise, and suggested that I make an appointment to take the car out for a ride with the technician. This was particularly galling since I had specifically requested that very thing when I brought the car in earlier that day -- a ride wasn't even necessary; all that needed to happen was for Patty to stand by the car window -- and Patty outright refused to do so.

Patty was plenty rude to the two people who were in line ahead of me when I left my car so it obviously wasn't just me. Shame, shame, shame on Royal Motor for allowing its customers to be treated in such an shabby manner!

• Pros: None whatsoever
• Cons: Rude, Unhelpful, Unprofessional and Unpleasant

11/04/06

Terrible Experience at Royal Motors.

by jtching

It is rare to find a good mechanic these days, especially from dealerships. I went in for a standard replacement of a recall item. Several days later, I developed engine problems relating to the installation, and I am being charged to get it fix! I must admit, the staff was friendly, but it all seems like an act to get more of my money. I would recommend going to other private shops (search online for a good mechanic) instead of paying exorbitant prices for incompetant service.

08/12/06

DANGER, Avoid at ANY Rate !!

by wdummer

DO NOT BRING YOUR CAR THERE OR YOU WILL BE RIPPED OFF, ALONG WITH A SMILE AND A GOOD PORTION OF ARROGANCE!

I had a stuttering problem on a 1999 Mazda Miata with the check-engine light on. Brought the car in for repair. I was chargeD 160 dollar for a (5min), so-called diagnosis and new spark-plug wires. Total charge 450 dollars (a 10 min job)! Inquiring about the expensiveness of this repair on the phone, the sales advisor became quite rude and in an arrogant fashion suggested I could go wherever I wanted if I don't like this. When I picked up the car, the check-engine light was STILL ON and the stuttering was still there! I talked to the general mangager who said they would give it another shot and call me the next day. They did. This time the "diagnosis" was "carbon build-up on the valves" (I still have that written estimate and I will see if these people can be sued for this), the engine would have to be taken apart and sent out for repair. Cost 1500 dollar plus!! Having some mechanical knowledge, this did not make sense to me at all for a car of this age (1999, 35,000 original miles) and with these symptoms. I took the car to an independant Japanese car dealer in the Mission. He exchanged 1 fuel injector. Total cost: 290 dollars parts and labor. Problem fixed and car drives great now.

Royal motors is a mixture of incredible arrogance at the costumor/sales interface and desastrous incompetence in the mechanics department. The chance that those failurs to figure out the problem were not based on incompetence but are rather attempted fraud cannpt be ruled out! I have no other explanation for what happened there. Don't even get close to this shop!

• Pros: NONE at all!
• Cons: Arrogence coupled with Incompetence

05/13/06

Happy with the warranty service

by maclaren65

I recently took my 2000 V70R AWD Volvo to Royal Motors for the first time. I am the second owner of this car, which has 140,000 miles (young for a Volvo) on the odmeter. The car was having an issue with the computer control fuel system. They completed the repair same day and for free, since it was a recall item. I was VERY pleased with the service. Natasha you rock! :)

04/17/06

User review by jmmmnj

by jmmmnj

Maybe they are trying to change their image, but I went to Royal Motors to have my used Jetta serviced after 4 failed attempts at other dealers. I just bought the car 4 months ago and feared it was a lemon because no one else put the time in to diagnose the lighting problems. The service I received 4/17/06 was great. They were friendly, competent and acknowledged that my car is still under warranty. Note, however, I had been there 3 months previously and service was not as good then. Maybe they got a new manager? But whatever the change it is an improvement and I am delighted.

• Pros: inexpensive

03/16/06

WILL NEVER RETURN

by bunks07

I came in to Royal Motor and left 2 days and $500 later with only a new tire and an oil change to show. After leaving, my check engine light came right on and my car wouldn't run properly - they never apologized for the inconvenience and instead charged me $160 to check why the light was on. The service was absolutely horrible, they charged prices that are through the roof and I ended up pulling my car and getting the work done somewhere else (who charged me nothing compared to the additional $100 Royal had proposed). The location is convenient but I will sacrifice the drive and take my car out to McKevitt in San Leandro from now on.

12/16/05

NEVER WILL I GO THERE AGAIN!

by eddiefalco

very very disappointed by them! I have given them 3 chances and each time they have failed!

NEVER AGAIN!!