Site For Sore Eyes

09/27/2006 Posted by michaeljweiss

I had a great experience here. I found the staff to be fun and knowledgeable. I didn't know how much the whole package would cost and what my insurance covered, but I was given several options. In the end-great frames, great service!

Pros: Service, Value

Cons: Parking

08/25/2006 Posted by pedavis

I've been wearing glasses for over ten years. I got a pair of "Rim Mounts" and Sunglasses on one of their deals. I was treated well when I purchased them, and then things went south. They never called when the first pair was done, and then the lens didn't properly fit. Further, I was told "This is how it's supposed to be," when I showed the defect. 2 WEEKS LATER my "rim mounts were completed." The service left me angry and frustrated, so I wrote corporate. This is not a local business, owned out of NY by Sterling Optincal. They took good care of me, and referred me to the head of the store on Battery Street. They were great. I went there to get my sunglasses changed out. Well 7 days later and I still don't have them. Each call results in the same BS. They are getting worked on, we will call. I don't care how hard they tried to make this right. THE WEBSITE SAYS MOST GLASSES IN 2/3 HOURS!!!!!! I've waited over 2 months to get this right!!! Take your business elsewhere!

Pros: Great Selection, Knowledgeable Staff.

Cons: Horrible Service after purchasing, bad turnaround time. They will lie about what's happening with your glasses.

03/27/2006 Posted by kaikalino

I brought my Oakley frames in for repair and they've had them for over a month now.I bought the extended warranty and now they say that they don't have a contract with Oakley anymore. They said they'll see what they can do. Update May 23 rd;still waiting I'm having another pair of glasses somewhere else. I'm spending $775 in total for frames and perscription. S.F.S.E. could have had this money... I got my frames for Oakley not S.F.S.E. They sent them there. That's what you get for the $25 warranty. Nothing.

Pros: Selection

Cons: Location ie.parking, Prices, Warranty

02/25/2006 Posted by mdupre

When I called to make an appointment, the guy was very friendly and accomodating. In person, however, they were somewhat less cordial. The eye doctor was really nice, though, and did a good job. In addition to buying contacts, I ordered new lenses for some frames of my own, and was told they'd be ready within the next 2 days. After 3 days, however, I hadn't received a call, so I called SFSE. It turned out they were ready, but nobody had bothered to let me know. But service is so bad everywhere these days, I wasn't really surprised. It could have been a lot worse.

Pros: nice on phone

Cons: snooty in person

05/28/2005 Posted by koa

i disagree with the other reviewer. i never had to wait in line for more than a minute. everyone there seems to be pretty funny. maybe i just have a different style of humour. the selection however. still reflects the hidious top ten styles of today.

04/28/2005 Posted by mrgayca91

I can't believe that after spending 250.00 on perscription glasses that it was infered that if I wanted quality glasses I should have spent more money after I had been in twice to have my glasses repaired in two years. I was also told that two years was dated for glasses. When it can to having them repaired I heard every escuse as to what the status of the repair was, from "well thier in the mail and you know how the postal system is (after 2 weeks) or they have to search for a new armiture for you glasses because their so old (2 yr). I would think that in this cave that is their warehouse they might have a computor system that would tell them what was in stk, as far as replacemenmt parts. Never again

Pros: location

Cons: attitude sucks, never any help, lying and deceite

08/13/2004 Posted by tmwsiy

The prices and selection are good enough to keep me coming back, but man oh man! is the service sub par! Similar to the typical Starbucks employee, the employees at SFSE seem bitter and act as if they are too good for their jobs. I just had to practically hang up on an incredibly snotty woman at the West Portal location. Please folks, ITS NOT OUR FAULT YOU HATE YOUR JOB!!!!

Pros: prices, selection

Cons: , rude employees, rude employees