Hotel Metropolis
San Francisco, CA 94102
Phone: (415) 775-4600
07/04/2006 Posted by alikaalex
A self-admitted boutique hotel junkie, I *had* to stay at the Metropolis. While I appreciated the creative theme of the hotel as well as the addition of the new restaurant, I think they could work on honing their guest service. The front desk staff was sufficiently friendly, but attentiveness seemed to vary from staffer to staffer. Upon check-in we were pleased to find ourselves in a small, top-floor, corner guest room with a beautiful view of the city and an unexpected private wraparound outdoor patio. Our room, while thoughtfully decorated, was plagued with shower and bathtub problems (loose showerhead that would only point at the wall; no drain stopper to allow the tub to hold water; thick, dirty residue that pumped out from the tub jets). While the staff made attempts to address these issues, some of these are obvious problems that should have been observed by the housekeeping staff and attended to prior to our visit. From the room maintenance issues to smaller touches like unclean patio furniture, it's clear that the Metropolis could further refine its attention to guest services. The addition of a basic room service menu from the in-house restaurant would also be a welcome addition. Still, for the money*, the Hotel Metropolis rates as a good deal for a San Francisco three-star boutique hotel. Flesh out the service issues and you'll enter 3.5 star territory to boot. While I'll try some other SF boutique hotels, I'm keeping the Metropolis on my short list. *The Metropolis offers some killer deals! We stayed for $119 per night: including room, parking, and one $10 prepaid gas card per night.
Pros: a modern hotel with character, thoughtful touches
Cons: needs service improvements, noise flows freely between some guest rooms
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