11/22/08

Great Customer Service/Staff, Good Experience

by pinkdragon9

First time at this hotel. Staff was great and very accomodating. Extremely Kid Friendly. They brought a Gold Fish into our room:-) The rooms were beautifully decorated, the wine hour was great along with the beautiful lounge. I can't say enough how friendly the staff were! Everyone from the doorman, front desk, to the maids always greeted us with a genuine smile.

• Pros: Excellent Customer Service, Free Wine & Massages at 5PM!
• Cons: Didn't like the neighborhood, scary people everywhere.

Colorful boutique hotel mixes sumptuous decor, romantic touches and fine amenities.

by Contributor

In Short
The decor at this quaint hotel is plush and whimsical, with vibrant colors and rich textiles. Guests start the day with complimentary coffee service and unwind with an afternoon wine reception. Guest rooms have a romantic feel, with soft, velvety furnishings and luxury amenities like CD stereos, terry-cloth robes, fully stocked honor bars and Aveda bath products. For business travelers, accommodations include two-line phones with data ports, in-room fax machines, shoe shine, laundry services and complimentary newspapers.

11/11/06

Great Hotel

by rudette

Beautiful, fun, colorful art deco decor in lobby and rooms. Excellent staff - very friendly and on-the-ball. Free wine and cheese and tarot-card readings in lobby every night was a treat. Rooms were nicely decorated with canopy beds, When we first went to our room we heard barking dogs everywhere and learned we were on the "pet friendly" floor. They promptly moved us to another floor, no problem. I like the hotel's location - you can walk to everything, including some funky cafes and restaurants nearby. My only complaints: the price (we paid $170/night) and the size of the rooms were very small BUT that's what one should expect from most SF hotels.

10/08/06

so so hotel, so so location

by nomadslime

the hotel itself is ok. The decor is a charming early 20th century attempt. The bar area is nice. But it's not very wow, and the location borders on scary-literally. Union Square is a pit in my estimation, and this is on the edge of Union Square and skid row.

• Pros: not terrible
• Cons: not great

03/17/05

Beautiful Spot

by mark

Excellent place to stay while in San Francisco. Well priced, clean and fun place to stay. Rooms are nice sized and the hotel has a nice bar atmosphere and an excellent restaurant.

07/31/04

Perfect!!

by parsrok

Just returned from two fantastic nights at the Monaco! The Suite we were in was on the sixth floor and was very spacious for San Francisco standards and the Jacuzzi tub was HUGE!!! Fits two easily. The decor is beautiful. The free wine hour starting at 5 pm is a perfect time and place to unwind from a busy day sightseeing. The location is good (two blocks from Union Square and Cable Cars). Staff is Over the Top great. Name recognition almost scary. Will return for sure.

• Pros: Staff, Rooms, Location

02/12/04

Pleasantly surprised

by fabfive

From decor to dining to the service....this hotel is unexpected and wonderful! So good that I would rather keep it a secret. We stayed as a family of 6 and the suite was cozy and beautiful. Its within a short walk to Union Square and the the views on the city busy street kept my son entertained. There are romantic window seats and canopies atop your bed and a whirling tub to keep you happy. And the BEST part is that the room was internet ready with a T1 connection. Even the valet guys had great outfits!

08/11/03

Don't Miss It!

by madmax

The Monaco is the BEST! We are a family of 4 (2 teenage kids) that love to travel. Researched extensivly b/c it was our first trip to San Francisco; saw the hotel on-line. Seeing is believing. The site does not do justice to the grandeous decor and service! Nothing was left to chance. Staff was extremely friendly and helpful. I was impressed that upon our arrival, the front desk personnel knew our name. A must to experience! This definitely should be on your to-do list: Alcatraz, Presdidio, Golden Gate Bridge and THE MONACO!

• Pros: decor, service, fish
• Cons: restaurant

08/10/03

Yay!

by littlesalty

Although the King room we requested was unavailable (even though I reserved in January for a room in August), this hotel was wonderful. We got a pet goldfish for our room, and we thoroughly enjoyed the daily cocktail hour with great wines, appetizers, massages, and tarot readings. A block away is the pretty ugly Tenderloin border, so know where you're going before you leave at night. The spa was great--start your morning with a massage! One more thing: a great value. In NY, you'd easily pay $250-$350 a night for such a place. We booked ours for only $179.

• Pros: friendly service, great value, cocktail hour
• Cons: requested room n/a, near a shady area

06/09/03

Spectacular!

by FoofyK

I can't say enough great things about our stay at Hotel Monaco. We didn't want to leave. The level of service is far above what one expects. The decor is charming, classy and very relaxing. I will have a hard time staying elsewhere when I visit San Francisco again.

• Pros: superior service, gorgeous decor, tremendous value