Share(415) 397-7000
335 Powell St
San Francisco,
CA
94102
37.7877
-122.4084
Neighborhoods: Northeast, Tenderloin
The Westin St. Francis
Last updated 9.05.09
Reviews & Ratings for The Westin St. Francis
24 reviews
What users are saying:
- Citysearch (23)
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- Around the Web (1)
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- All (24)
05/03/04
Great Location, Terrible Service
by socalfinance at Citysearch
First impressions were tainted with a 30 minute wait to get into the garage. Front desk staff seemed helpful enough but the concierge gave the wrong address to a very popular restaurant that cost an extra $10 in cab fare to correct. Service in the lobby bar was absent even though there were at least three staff talking with each other about what they had planned for the weekend. Room service screwed up a very basic request and we finally gave up and cancelled the order. On the good side, this hotel is well located and we experienced a very clean and comfortable room, even in the "old" part of the hotel. I am a frequent user of Westin properties, and will probably continue to use the brand, but this hotel is off the list because of the sevice standards.
- Pros: Location, Facility
- Cons: , Service, Service
10/29/03
Average
by dbult at Citysearch
Average hotel in an excellent location (if you like to shop). Staff was OK. At the end there was a discrepency on our bill and we disputed. The front desk was VERY RUDE. Didn't have time to argue b/c we had to catch a plane. Rooms are very noisy. Could hear horns/buses throughout the night. Fitness center was good. Service in the bar was awful. If I came back to SF I'd try my luck with another hotel. Concierge was very nice. They bought us an appetizer at a local restaurant one night.
- Pros: location, concierge desk
- Cons: front desk, service, noise
09/04/02
Don't bring your car.
by jmss at Citysearch
With a parking fee of $40 a night I would expect my car in under 15 minutes. Unfortunately we were there for three night had 3 cars and never had a wait under 23 minutes for our cars. The longest wait was an hour.
- Pros: great view from tower
- Cons: Parking, unacceptable
08/28/02
Not the worst, but not the BEST
by budd_e_bev at Citysearch
I've stayed at a few hotels in the city, and I'd say that this one wasn't the best. The beds were comfy, the service was fair (nothing TOO great), cleaning crew was good, but I guess I expected a lot of this one. I hear a lot about this being one of the best hotels in the city, it's nice, but nothing is too great about it. I honestly preferred "The Palace" a lot better than this one. Some rooms here are also said to be haunted (in the first hotel) The doorman didn't seem to be very nice himself. If oyu go in the second hotel, get on the elevator, you could see a GREAT view of the city from here as well. Esp at night! I expected more for the amount that I spent, btu I got more for my money @ The Palace.
- Pros: good view
- Cons: Overpriced
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