The Westin St. Francis

06/13/06

Overrated

by jmore1008 at Citysearch

An unwarranted snootiness by hotel employees and a below average guest room force me to never stay here again. Cabs outside hotel won't take less than a $20 fare, my room smelled like wet dog and had paint chips literally falling off the wall. Bathrooms are smaller than my first apartment bathroom. Spa was nice, food was good.

• Pros: Food and Spa were good.
• Cons: Hotel staff is unhelpful, room was small and I am a Starwood Gold Member

04/01/03

Too Much Casholine

by elvissinatra at Citysearch

The Westin St. Francis is perhaps the best located hotel in all of San Francisco. It looks directly out into Union Square. But from there, it goes downhill. The rooms are very old, a little stale, and small. The service is above average and if you are a shopper you will love its location . . . but you can find a lot more for less elsewhere in the City.

• Pros: location, location
• Cons: old, small rooms, stale

11/24/02

doesnt live up to westin standards

by a2a2 at Citysearch

rooms are very noisy (thin windows- you hear all street noise) some rooms smell extremely bad especially in the "historic" building. The amount of air freshener they spray to cover it makes it acually hard to breathe. The concierge gave aweful recommendations and did so rudely (this website is 100x more useful). The front desk line is always 10+ minutes. And the so called heavenly bed?? How about bacteria bed?? They don't wash their comforters unless they have spots on them - not even between guests!! (i asked) how sickening is that?? also, no HBO and basically nothing on the room service menu. no high speed internet.

i switched to the marriott mid-stay... much quieter rooms, concierges that care, **much** more friendly staff, HBO, high speed internet, drinks & appitizers in the concierge lounge (for platinum members, etc.). i like my starwood points, but im not gonna suffer for them!

• Pros: starwood points, nice decor in some rm, shower heads
• Cons: dont wash comforters, tv & room service, concierge & front des

06/10/02

Waste of money

by Bush at Citysearch

First room was too small and way too dirty, so I switched to a bigger dirty room. My room service orders were incorrect all three times that I ordered. My TV barely got reception.

The bed was very comfortable and the GM did respond to my complaints with an apology, but not sure I'll give them another shot.

• Pros: Location, Beds
• Cons: Everything else