10/29/03

Average

by dbult

Average hotel in an excellent location (if you like to shop). Staff was OK. At the end there was a discrepency on our bill and we disputed. The front desk was VERY RUDE. Didn't have time to argue b/c we had to catch a plane. Rooms are very noisy. Could hear horns/buses throughout the night. Fitness center was good. Service in the bar was awful. If I came back to SF I'd try my luck with another hotel. Concierge was very nice. They bought us an appetizer at a local restaurant one night.

• Pros: location, concierge desk
• Cons: front desk, service, noise

01/05/09

Beautiful Hotel!

by nwad

I pretty much heart this place! This is where we got married last June. The views from the top floor are unparallel! We rented the entire 33rd floor...both Victors and the Alexandria Room. Between the gorgeous decor, amazing sunset, and gorgeous city views, the space was absolutely magestic! The food was not your typical 'hotel wedding' meal. Everything was done so beautifully, and tasted amazing. Fantastic service throughout the entire evening and the honeymoon suites were awesome!! I wanted to move in permanently :)

11/16/08

Great property in the heart of down town

by MaheshR

Service is great. It is one of the nice Westin property that we have stayed.It is in a great location overlooking the union square & closer to shopping & other activities

11/05/08

Best Location!

by ninni18

I loved this hotel. My boyfriend and I stayed at the St. Francis for a little weekend getaway. The location is perfect to get to anywhere in the city. The building is gorgeous, with so much history. When we check in they gave us a complimentary upgrade to a double room with a large window that opened in the new tower. Modern, clean room. The service was excellent. They were always happy to help with directions, etc. Would definitely stay there the next time we go to San Fran.

• Pros: Service, building, location.
• Cons: None

Historic building with a touch of old-world glamour, luxurious accommodations and modern amenities for a fee.

by Contributor

In Short
Built in 1904 as part of a campaign to make San Francisco the "Paris of the West," the hotel offers elegant rooms and top-notch service. The central Union Square location draws tourists and business travelers alike, and the hotel caters to such guests by offering a comprehensive business center, conference facilities, a health club and spa, high-speed internet for a fee and family services like on-site childcare. Pricier rooms boast sweeping city views, and all guests sleep on the Westin's signature Heavenly Beds.

09/18/06

Beautiful Hotel

by erin_mag

I had stayed at this hotel many times before looking it up on 'citysearch' and I was so disappointed to see how many terrible reviews it recieved. Every single time I come to San Francisco I make a point to stay at this hotel. I have not stayed in the older part of the hotel recently but I never had a problem with cleanliness. The rooms in the taller newer towers are modern but very warm and comfortable (Waterford bed linens feel pretty amazing after a long day) and the lobby looks straight out of a movie scene, especially during Christmas. When I last visited there was construction at the 'Compass Rose' bar downstairs. That was the only downfall. I will say that the parking is very expensive, but I never had a problem with a long wait. Why don't you call ahead of time if it takes so long? Bottom line, this is a great hotel. The best location (especially if you want to shop for clothes).

• Pros: Location, Setting, Beautiful Lobby
• Cons: Expensive Parking

09/16/06

Great location

by eminamy

Good location but a bit dated. If you like modern or newly decorated hotels, then this is not for you. The hotel has a very friendly vibe, with the turn of the century style. You can almost picture people used to come to the front of the hotel with horse carriages. Unfortunately, it also smells like it's from the turn of the century and scared my husband a bit. We stayed there for a birthday getaway for my hubby and tried Michael Mina which was simply amazing!!! If you make reservation for dinner at Michael Mina, you must reserve a room because by the end of the meal, you just want to roll upstairs because you can't do anything else!!!

• Pros: Good location, great restaurant in the hotel!!!
• Cons: Dated hotel

06/13/06

Overrated

by jmore1008

An unwarranted snootiness by hotel employees and a below average guest room force me to never stay here again. Cabs outside hotel won't take less than a $20 fare, my room smelled like wet dog and had paint chips literally falling off the wall. Bathrooms are smaller than my first apartment bathroom. Spa was nice, food was good.

• Pros: Food and Spa were good.
• Cons: Hotel staff is unhelpful, room was small and I am a Starwood Gold Member

05/03/06

Worst servivce ever

by cattravel

If you are thinking of having a conference there, DON'T!! They have the worst service ever and the hotel is not well equipped. Staff members are rude and obnoxious. We had a multi day conference there and some staff members denied our guests to use the phones in business center to make local calls. There are so many other hotels in the area that are business friendly.

• Pros: location
• Cons: service, amenity

02/27/06

Business Traveler satisfied

by caitinthecity

I've stayed here a few times on business. The rooms in the tower building are what you expect of a Westin: modern, large and nicely furnished. The rooms in the main building are old, small and very unappealing. The biggest plus of the tower building is that the rooms don't have doors to adjoining rooms making them very quiet and peaceful for a business trip. The internet and the gym were very extra and pretty expensive. The hotel was always crowded with tourists. With all the choices, you can find a better hotel in Union Square.

• Pros: good location, tower building room, very nice
• Cons: expensive extras, main building room

01/18/06

Highly Recommended by CapellaSalon.com

by capellasalon

Location is terrific ! Old tower had original charm with perfect view of Union Square. Staff was very friendly. We even received a free upgrade. Loved the wireless internet ! Dual shower head with powerfull pressure for a terrific shower experience. Newspaper every morning. Great atmosphere for a decent cost. It is one of the oldest hotels in town. Good restaurants walking distance. Sears Fine Foods for breakfast or the Oak Room. We couldn't ask for more. They accomodate kids and babies.

• Pros: location & view, shower & kid friendly, worth the $$$
• Cons: not for the cheap, bar is boring