The Westin St. Francis

10/04/05

the WORST Westin experiece of life!

by spgtravelers at Citysearch

We are SPG members and stay at the Westin hotels all over the place. Usually, we do not experience any problems with the staff or the services. However, at the Westin St. Francis, we had the WORST experience! They couldn't get the reservation straight and tried to deny that we made a reservation when we had a confirmation print-out in our hands!!! And words can't describe adequately how rude the front desk staff and even the management. Perhaps they think that we are merely "one" customer and how they treat this one customer will not affect their business as a whole??? Well, I hope many travelers out there read this comment and take it very seriously. PLEASE do NOT stay at the Westin St. Francis! It is in good location but we will NEVER return to and we will tell all our friends and family also never to stay there.

• Pros: location
• Cons: front desk staff, incompetence staff, rude management

Distinctive digs with modern amenities and beds so heavenly they're hard to roll out of.

by Contributor at Citysearch

In Short
With programs designed for both business travelers and families, this property takes service seriously. Business travelers can take advantage of guest office rooms stocked with phone, fax and printer. For families, a kids' club provides coloring books, bath toys and a phone line dedicated to bedtime stories. All visitors are treated to signature Heavenly Beds with pillow-top mattresses, cushy down blankets and crisp white sheets ranging in thread count from 180 to 250.

05/03/04

Great Location, Terrible Service

by socalfinance at Citysearch

First impressions were tainted with a 30 minute wait to get into the garage. Front desk staff seemed helpful enough but the concierge gave the wrong address to a very popular restaurant that cost an extra $10 in cab fare to correct. Service in the lobby bar was absent even though there were at least three staff talking with each other about what they had planned for the weekend. Room service screwed up a very basic request and we finally gave up and cancelled the order. On the good side, this hotel is well located and we experienced a very clean and comfortable room, even in the "old" part of the hotel. I am a frequent user of Westin properties, and will probably continue to use the brand, but this hotel is off the list because of the sevice standards.

• Pros: Location, Facility
• Cons: , Service, Service

01/29/04

detmannix

by mannix at Citysearch

The hotel was fantastic. I have no idea what the other rater is talking about, unless he didn't know that every fine hotel charges for local calls.....the lobby bar was great fun, ballroom style dancing, great drinks, and good security to keep the homeless of SF out. I felt like a VIP all weekend.

• Pros: Decor, Bar, Service

10/29/03

Average

by dbult at Citysearch

Average hotel in an excellent location (if you like to shop). Staff was OK. At the end there was a discrepency on our bill and we disputed. The front desk was VERY RUDE. Didn't have time to argue b/c we had to catch a plane. Rooms are very noisy. Could hear horns/buses throughout the night. Fitness center was good. Service in the bar was awful. If I came back to SF I'd try my luck with another hotel. Concierge was very nice. They bought us an appetizer at a local restaurant one night.

• Pros: location, concierge desk
• Cons: front desk, service, noise

06/18/03

Luxerious, But Not Too $$$

by greenybeany at Citysearch

If you find a deal, stay at the Westin St. Francis. It is most beautiful inside and out. The lobby boasts a number of fabulous shops to wander through & the lounge is a delightful place to rest your feet and enjoy a martini and good music.

The rooms, ours had 2 queen beds, are huge and boast a pretty good view! We didn't get to stay in the older part of the hotel, but staying up on the 17 floor, we had an awsome time riding up and down the elevators. Overall, the hotel was wonderful, not to mention in a great central location! I would stay here again and again!! Thanks for a wonderful

• Pros: Beautiful Rooms, cool elevator ride, wonderful staff

04/01/03

Too Much Casholine

by elvissinatra at Citysearch

The Westin St. Francis is perhaps the best located hotel in all of San Francisco. It looks directly out into Union Square. But from there, it goes downhill. The rooms are very old, a little stale, and small. The service is above average and if you are a shopper you will love its location . . . but you can find a lot more for less elsewhere in the City.

• Pros: location, location
• Cons: old, small rooms, stale

11/24/02

doesnt live up to westin standards

by a2a2 at Citysearch

rooms are very noisy (thin windows- you hear all street noise) some rooms smell extremely bad especially in the "historic" building. The amount of air freshener they spray to cover it makes it acually hard to breathe. The concierge gave aweful recommendations and did so rudely (this website is 100x more useful). The front desk line is always 10+ minutes. And the so called heavenly bed?? How about bacteria bed?? They don't wash their comforters unless they have spots on them - not even between guests!! (i asked) how sickening is that?? also, no HBO and basically nothing on the room service menu. no high speed internet.

i switched to the marriott mid-stay... much quieter rooms, concierges that care, **much** more friendly staff, HBO, high speed internet, drinks & appitizers in the concierge lounge (for platinum members, etc.). i like my starwood points, but im not gonna suffer for them!

• Pros: starwood points, nice decor in some rm, shower heads
• Cons: dont wash comforters, tv & room service, concierge & front des

09/08/02

Christmas Cheer!

by susanmortenson at Citysearch

I know, Christmas was nearly one year ago. However, I believe better late than never. I stayed at the St. Francis during Christmas 2001 with my beloved German Shepherd dog, Samson. Not only was Samson popular with the other guests, the hotel staff was kind to him.

I must mention the new beds. I slept in the lap of absolute luxury during my four-night stay. In addition, the staff was efficient, attentive, and pleasant. My only complaint is to the parking garage. The staff kept me waiting for my car for more than 30 minutes when I attempted to check out. I would have been left waiting indefinitely, but had the temerity to ask what was taking so long. They were unaware that I needed service. Hopefully, the wrinkles have been pressed out. Overall, my stay was such a memorable and pleasant experience, I plan to return Christmas 2002.

• Pros: Lovely, lovely beds, great housekeeping, allows pets
• Cons: Inattentive garage

09/04/02

Don't bring your car.

by jmss at Citysearch

With a parking fee of $40 a night I would expect my car in under 15 minutes. Unfortunately we were there for three night had 3 cars and never had a wait under 23 minutes for our cars. The longest wait was an hour.

• Pros: great view from tower
• Cons: Parking, unacceptable