Helmand Palace
San Francisco, CA 94109
Phone: (415) 362-0641
02/23/2008 Posted by sfrestaurants
I had visited the Helmand at their Broadway location many times, and I had always found their food very good. I had not visited their new location, so we decided to make reservations and check them out. When we showed up on schedule, the woman acting as host/waitress told us to wait 10 min, which I considered reasonable. The 10 minutes turned into 40 minutes. Not even once, the staff came to update us on the status of the table. I had to ask, and they took this as a huge inconvenience: they obviously do not like to be bothered with customers. The new staff does not seem to understand customer service. We eat out all the time, and I have never seen such a complete disregard for customer service before. It was not even the 40 min wait that bothered me, it was the staff's extreme rudeness. I will not return and with all the restaurants in the city, I will strongly discourage people from going there. The food is good, but not that good!
Pros: food
Cons: service
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