Etiquette Lounge
San Francisco, CA 94102
Phone: (415) 869-8779
11/10/2007 Posted by frnchmani9
We chose etiqutte 4 my sister 25th bday mostly based on ambiance. We walked into our VIP lounge 2 find spew on our seats. I found someone to clean it but it took 30 min to do so. 45 minutes to see our host, and 30 more to get our bottles. A rep came in to appoligize 4 this & offered a free bottle of champagne 4 the inconvenience. No one drank champagne so I asked 4 shots. They brought 6 shots for 12 people, leaving 6 without & sitting in the stentch of spew. Our host was never around. We only saw her 4 times, to take the drink order(most VIP lounges ask 4 this prior 2 & have it ready when u get there),to bring the alcohol, take our money while taking a shooting our $250 Patron, & to drop the credit slip. I was shocked to see 20% gratuity added. Very upset I went to find the owner. Their website boasts "Ettiquettes event planners will coordinate & manage every detail to match your expectations." After making reservations I never heard from them again. They never asked 4 a guest list, funny because our room included cover. 2 guests had to pay & all stood in line, so much for VIP! Very frustrating when I payed someone to manage every detail and expectations, pretty hard to do when u don't bother to ask what they are. The owners response to the tip being included in the price of the room (I was told on the phone)"It is included, we added it." I guess someone needs to look up the definition of "included". I would have no issue paying if the service fit price, it did not. His only compensation for their weak attempt at customer service was to give me his card & tell me that he wold take good care of us NEXT TIME. Don't bother because I won't be back. Not recomended for parties/group reservations. Dress for heat & get ready to be shoved around the dance floor. Rough hood especially 4 girls night out. The bouncers stood by and watched a druggie KO a transient. Has potential if the staff & owner will realize without customers you have no club
Pros: Nice decor
Cons: Small, hot, crowded, no customer service, bad area, VIP treatment
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