EQ3 Emeryville (Bay Street Shopping Center)
Emeryville, CA 94608
Phone: (510) 601-0400
09/22/2006 Posted by bosabuyer
I purchased the Bosa tower and Bosa buffet in August. I was told the tower was in stock at their warehouse, but the buffet had to be ordered. They said they would hold the tower, and delivery would be in 10 to 14 days. Two weeks later the buffet arrived at the warehouse damaged and had to be reordered. Id have to wait another 10 to 14 days. Another two weeks and Id heard nothing, so I called. They checked their inventory. The buffet had been received, but the tower, which had been held in my name, had been sold. They told me this is a problem we have been having with the warehouse. After expressing my disappointment with their inability to keep their word, the general manager telephoned me to discuss my disappointment with their service after the sale. He arranged delivery of the buffet that evening. It was delivered on time, assembled and in excellent condition. The general manager said that my tower was reordered and on its way from Canada, and available Saturday. I called Saturday and was told that the tower hadnt arrived. The truck was stopped at the border by customs. Only the second time this has ever happened to us was the excuse. Tuesday, I called again. It was in! The general manager arranged delivery and it arrived on time. Only problem was that the tower, which was advertised in their web site as no assembly required, and which the sales person also promised no assembly required, was, in fact, quite unassembled. I wasnt going to send it back. Don't know when I'd see it again.
Pros: Modern Style
Cons: Modern Problems
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