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Spargo, A Place for Men

One Embarcadero, Lobby Level
San Francisco, CA 94111
Phone: (415) 989-4700
Terrible Customer Service to a VERY Regular Client
1 Star Rating: Not Recommended

04/16/2008 Posted by RegularReviewer

I am a VERY regular client at Spargo and have been happy with their services, until recently. First, Alicia is not there anymore, which immediately made me question if I should return since I only visited Spargo because of her services. I decided to book an appointment for a massage, facial, manicure and pedicure and called to schedule it. When I called, Diane picked up the phone and I informed her what I was looking for. The first thing she did was laugh at me and then told me that she'd have to put me on hold and then stuck me on hold before I could get a word out. After she started laughing at me, I immediately hung up and decided I'm never returning. I easily spent over $200 a month at Spargo every month and to have someone laugh at me is out of line. Now, I'll be laughing all the way over to another spa. In addition, since Alicia left, I've heard it hasn't been the same and I wouldn't return if Alicia isn't there. She seemed to be the most astute at what she did. The girls at the front desk were so brain dead most of the time that I sometimes felt as if I needed a defibrilator to shock them back into existence. Bottom line--DON'T GO. If they treat me that way, I cringe to see what would happen to a new client.

Pros: Nothing

Cons: Dumb staff, terrible etiquette, they don't validate except on Saturdays

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Editor's Review

Executive spa in the Financial District is a men's-only haven for guys into grooming.  See the full editorial review.

Insider Tips

The Extras

The space is also available in evenings for pre-wedding parties, where groomsmen get cleaned up and pampered before the big day.

More Insider Tips

Directory & Services Information

Parking

  • Pay garage (validation on weekends)

Hours

  • Mon-Fri 10am-8pm
  • Sat 10am-4pm

Payment Types

  • American Express
  • Cash
  • Discover
  • Gift Certificate
  • Check
  • MasterCard
  • Visa

Near This Location

One Embarcadero, Lobby Level
San Francisco, CA 94111

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