Europe Travel on ANY BUDGET
San Francisco, CA 94102
Phone: (415) 644-5006
07/25/2007 Posted by santamel
I've never experienced such bad service from a travel agency before. My husband and I planned a trip to Europe with my parents for my dad's birthday and we are glad we decided not to continue using this agency's services. Leatta purchased the wrong rail tickets for us to travel from Prague to Germany. We tried to reach her numerous times to change the tickets but she never got back to us. She never returned our emails or phone calls and after a month of not hearing from her we decided to cancel all our travel arrangements with her and requested a refund for the deposit we had made. Since we are based in NY, a friend of mine had to personally go to her office and demand the refund since she never got back to us. I had to change the rail tickets directly with the provider and we only got back 85% of the total price. We ended up making the travel arrangements on our own and it ended up being much cheaper than what she was offering. I’m not the type of person who writes reviews but I decided to do it this time because the service that Leatta provided was so bad that couldn’t let anyone experienced the same. I would not recommend this place to anyone.
Cons: Unprofessional, customer service, mistakes on travel arrangements
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