Alexander G.
San Francisco, CA 94121
Phone: (415) 876-4688
04/16/2007 Posted by koji602
I was a client of Jen's for approximately 9 months and was satisfied with the quality of the colors and cuts. I have had instances where I thougth she might be having a bad day, so I gave her the benefit of the doubt. However, at my last and final visit to her I felt I was completely snubbed. I was exactly 7 minutes late for my appointment and was told that I needed to reschedule. I am by no means making excuses for being late, but I felt I was a loyal client of hers and have referred many people to the salon. It seems that she would be somewhat considerate of this. However she was extremely snobbish and unjustifiably arrogant. I felt her behavior was bizarre and unwarranted. Nonetheless, I have called all of the people I have referred to her and told them of the incident. As a result they have sworn not to return. I hope in some way she can realize that her behavior is unecessary and furthermore I hope Alexander will realilze that her behavior is a poor reflection on his business and name.
Pros: Products
Cons: Service
Response from this business
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