Loveliness
San Francisco, CA 94118
Phone: (415) 752-1818
07/11/2007 Posted by j3ss65
My husband and I went there to hire a wedding day photographer. When we got there, it seemed like a nice and reliable place. We ended up hiring a specific photographer after looking through each photographer's album. On our actual wedding day, we were surprised to find a different photographer than the one we requested and paid for! Obviously we didn't have time that day to argue, but when we called them a few weeks later to complain they just kept denying it was their fault, saying things like "but he is the best, and he is really good!" That is definitely not the issue. We needed them to communicate to us when chages like this happen. Eventually Judy (one of the staff) apologized, but they offered us no compensation. They said that the photographer we hired actually quit before our wedding day we they replaced him with another person. Then they said it was unnecessary to inform us because that photographer was the best. Needless to day, my husband was still furious and lectured them thouroughly about the importance of communicating with your customers. The pictures themselves turned out okay. Many of the shots were not as unique as we would have liked. The photographer did not try to conform to our style of pictures. Instead he insisted on his way of doing things. As a result, we were disappointed in the actual pictures, even though the quality was good. I would not recommend anyone to use their service. They treat their customers poorly and their service is unreliable.
Pros: Pictures quality was okay
Cons: service, reliability, communication
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