12/10/08

Terrible service!

by Lockheed

Terrible service. My oven's electronic controls were acting up intermittently, turning off the oven in the middle of baking. etc. I explained all this to Claudia, but none of this was passed along to Gregory, the service tech. At the time of his visit, the oven was working. I re-explained the problem was intermittent and since it was under warranty I wanted the controls replaced. He said he would order them and come back. Two months of waiting and NOTHING!!!! Finally I call and talk to Gregory. He says, since it was working at the time he DECIDED not to bother ordering the parts. Two months of wasted time! And they never bothered calling me back. Not recommended!

• Cons: Never call back. No follow-ups.

10/24/08

Absolutely Fantastic

by Phillip79

These guys are awesome. The lady I spoke to on the phone was patient and polite even though I called in rather late with an anxious tone. She sent out a tech that same day. He showed up prompt for an evening appointment that I had made for 4-6. He was there at 4:30 on the dot. Lucky for me he had the parts on hand to fix my leaky bosch dishwasher. I would recommend these guys to all my friends. Thanks Mars you truly saved my friday night and weekend.

• Pros: Honest

06/05/08

Utter Lack of Follow-up!

by MerryMerry

Although the initial response was timely, the repair was not completed. A part was replaced, but the dryer is not drying. SInce this was a referral by our landlord covered by their homeowners, we have no choice. We paid the deductable. Now it's been three weeks, and I can't get Claudia to call me back of schedule an appointment.

When I did talk with her a few days after the part was replaced, she asked me if I had cleaned the duct. I said I thought the repairman must have checked it out. Right? Apparently not. So I did, and there is no difference.

The guys who came were nice, but the office really needs to get it together if they want to stay in business. My complaint is similar to others on this page.

02/23/08

Fabulous repair service on any home appliance

by drrdiamond

This is a family business. They do not advertise, because word of mouth has given them more business than they can handle. If you are new to them, be patient as they may not call back on your first try......but the wait is worth it.

We have had them come to our house on three different occasions for different appliances. All were fixed quickly and over and above our expectations. And, they are very honest. It is great to have been lucky enough to have found them.

• Pros: Fast, honest and friendly
• Cons: non

01/12/08

Horrible... horrible... the worst of all

by ekloedov

Never use Mars Appliance ! They were assigned to me by Lowes, and never called back! Finally, a week later they called me and stated "You know, we called you, you called us - let's make an appointment", I When I replied - "sorry, but I do not think that you ever called me - they said " WE WILL NOT SERVE YOU. Bye"

PLain and simple. I felt that I am in the small Ukrainian town circa 1970, not in San Francisco 2008!

I am not surprised that citysearch gave them one star.

12/03/07

On the ball and to the point a great appliance service company

by flesk

I found Mars Appliance to be punctual and efficient. Ther repaired 2 appliances for me in one visit. Overall I was very happy with their professional service.

07/31/07

waste of time

by share_info

I agree with the "Lost in Space" review. Months of no follow-through, while the warranty slowly elapses. Also, weak technical knowledge: Gregory couldn't understand the machine's display, wanted to replace the wrong part (LG explained what needed to be replaced), and failed to schedule an appointment to replace the right part. If you need a repair done correctly, and within a year or so, don't waste your time going to Mars.

• Pros: none so far
• Cons: wasted months due to weak technical knowledge, failure to order parts, failure to schedule a visit

04/15/07

Lost in Space

by raynrain

When my lovely new Siemens clothes dryer decided to shed some of its plastic door last fall (2006), a call to the Siemens folks put me in touch with the guys of Mars Appliance. On the plus side, the guy who came out to look at the dryer wasn't creepy at all. Quite nice in fact. But the company seems to have a problem with follow through. Several calls, and many months later, still nothing. I leave messages with real people who probably have the ability to write, but nothing. Never a single call back. So, while I can't say much about the quality of their work (unfortunately), I can say that it's probably a big waste of time to call these guys for a repair.

02/11/05

Gentlemen

by dexter9

Mars Appliance service persons are gentlemen who, although they must be tired of stupid housewives like myself, never are less than courteous in explaining, knowledgeable in diagnostics and punctual. I really appreciate that

• Pros: couteous, reasonable, knowledgeable
• Cons: none