Martini House
Saint Helena, CA 94574
Phone: (707) 963-2233
12/21/2006 Posted by gyb123
We planned our company's annual luncheon at Martini House and made reservations over a month in advance. Upon our arrival, on Dec 15th, we discovered that we had been seated OUTSIDE! Imagine the surprise. We were surrounded by emtpy metal tables, with no chairs, a giant heater blasting hot air onto the head of the table, and a lovely view of not only the entire heating system, but also a construction crew taking measurements right next to me, and then proceeding to have a meeting in the courtyard about 10 feet from our table. What lovely ambiance. The reason we chose Martini House was for the experience and ambiance one gets when INSIDE the restaurant. Our table seemed thrown together, and even though I confirmed the number in our party 36 hours in advance, the table was set for three too many - and the extra place settings were never removed from the table. It's really a shame, because the food was wonderful. Clearly these folks need to rethink accepting parties in the winter months. The final straw was when management apologized for putting us outside, offered a round of drinks to us while they tried to work something out, and then charged us anyway. Even when we pointed this out, the floor staff's only reply was, " Yeah, we should have comped that." Ugh! Everyone in the party had been to the restaurant before, and the experience was so under par for our expectations, I fear they have lost all of us as future customers.
Pros: Food is great
Cons: Can't handle larger parties
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