10/28/09

Horrible Service, Horrible Atmosphere

by AimeeGeorge

I should have known when the hostess seated us. Right behind her our would-be waiter was swatting flies with an electronic tennis racket fly zapper. Everytime he hit one it would zap like a mosqito zapper people have in their back yards. He was flagged over to our table, wiped the fly guts on his pant leg, grabbed his note pad and proceeded to tell us what to order. Which would have been ok if they had brought us our food! 45 minutes into waiting for it, and hungrily watching everyone around us get served, I asked where our order was. No response. 15 minutes later I decided to leave....I was on my lunch break. What a waste of time. NEXT TIME I AM GOING TO WING LUM ON POLK. LESS CROWDED. BEST WON TON SOUP IN THE CITY. MUCH BETTER PRICING.

• Pros: Watching the Waiters Use the Electronic Flyswatters.
• Cons: The Dead Flies fall on the tables in the dirty dining room.

04/29/09

Disappointment

by allen17

The restaurant looks good on the outsde but on the inside it looks dirty. The dishes are dirty and the service is poor. The food is not so good. You should not come here.

04/19/09

Will Never Eat Here Again Until Shark Fin Soup is Removed

by FreqTravelers

I was very upset when I found out that Shark Fin Soup was on the menu. I should have got up and left that moment, but I didn't. Regardless, I feel terrible that I didn't leave. After watching the movie SharkWater, I've become very passionate about saving sharks and educating friends about the movie. Thousands of sharks die only for their fins and thrown back into the water to drown. We need sharks in our ecosystem to survive. One very important way is to not order Shark Fin Soup or even better, not support restaurants that have it on the menu. I have written a letter to the restaurant asking them to remove the item from their menu.

02/25/09

What a disappointment

by Likestotravel1954

I was expecting this restaurant to be something special. Sadly, the service was poor, the dishes were dirty, and there was an uncharacteristic crunch to the rice that didn't belong. I can't be explicit in this review, but trust me it wasn't good.

• Pros: near where I was staying in San Francisco
• Cons: not good, not good, not good

12/12/08

Authentic Chinese style dishes

by pink99

The food here is as authentic as it gets in San Francisco. It resembles Chinese home style cooking. I tend to order the same items each time I dine here, that is, fried crab, pan fried ground pork with preserved fish, large bean sprouts, and steamed fished filet with chinese ham. It's always packed. Make sure you make reservations before you go.

12/05/08

Not so Clean

by dondata

The good is alright but it didnt look to clean. The service wasn't top notch but they were prompt on getting the food out. I don't know if this is a good thing.

• Pros: Quick Service
• Cons: Dirty

12/04/08

IF YOU LIKE TASTELESS, FRIED, GLOPPY CHICKEN BUTTS, HEAD TO R&G. IT MADE ME SICK -- REALLY!!!

by FussonaBudget

What the hell was that? I have to tell you that this was one of the WORST experiences in "Chinese" dining I have ever had. In fact, I actually had to RUN to the bathroom because I was experiencing explosive ________!!! I think it was related to the fact that EVERYTHING WAS FRIED or drowning in some brown, tasteless sauce or we (a party of 9) didn't even know what the rubbery stuff was on that plate that we never ordered! I've eaten in local Chinese restaurants and in restaurants in China but this was nothing like Chinese food. It was just plain AWFUL and I'd NEVER go back. And get this ... when the restaurant's guests were leaving, the staff started to sit down in the dining room and FEASTED on piles of Dungeness crab and what were apparently the REAL delectables on the menu. Oh, and I truly believe that we caucasians were provided with the American version of the menu -- very little variety, tons of fried stuff, and no "authentic" Chinese cuisine. DON'T GO TO R&G!!!

• Pros: Nice atmosphere, clean bathroom where I could get sick from food
• Cons: HORRIBLE FOOD. NOT AUTHENTIC. WRONG DISHES SERVED.

12/03/08

Sanitation and customer services to be improved

by scorpionfish

We (as a big group) has been there several times for lunch and the food presentation is quite consistent. The service is quick however waiters and waitress are not as friendly. They seem careless and in some cases are almost rude. The food is fine, but it's not what I would consider having a good experience. After we dined, I found that their sanitizing score was very low - 52 as of mid 2008, with many material violations. This concerns me a lot. I would definitely not recommend anyone dining there unless they imporve the restaurant's sanitation.

08/11/08

Best Chinese, I love the crab and crispy noodles

by patchan

Every dish I tried in this restaurant was absolutely wonderful. The crab and shrimp were very fresh and cooked to perfection (not overdone). One of the best pan fried chow meins (Hong Kong Style) I've had.

I really enjoyed how each dish was served one by one, rather than all at once, so you could savor and talk about each dish.

Service was great.

04/24/08

Must try once.

by swaoak

Fast service, dirty restrooms, food ok, price very good, no exotic food, mix of local and tourist customers.

• Pros: Great price, and fresh food
• Cons: dirty restrooms.