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Vine Street Salon

2118 Vine Street, Suite D
Berkeley, CA 94709
Phone: (510) 644-2444
Disappointing experience
2 Star Rating: Below Average

10/17/2007 Posted by amber33

I went to Vine St. based on a recommendation from a friend who is quite happy with her stylist. I was cut and colored by Angela, twice. The first time the cut was ok, not the best but not terrible either. The color was darker than I would have liked but I could cope. I have been having my hair colored for years and sometimes it takes a couple of visits to get it right. The second time was not a good experience for me. I stated several times that I wanted highlights that were subtle. I came away with bright red streaks on my dark brown hair, some streaking quite thick. As well, the color of the highlights ran out in a week, turning a dull dirty blonde color. The cut was atrocious. I wanted soft long bangs cut at an angle. I received very short, ragged bangs that can not be fixed but have to be grown out. I've read the Business responses to some of the complaints to the salon. For $250, I expect it done right, the way I asked, and there is no second chance at that price. I wouldn't dream of asking for my money back, but I will take my business elsewhere.

Pros: Most of the staff seemed pretty friendly. Receptionist was very nice and helped me fill the meter where I was parked.

Cons: Parking is tough if you'll be there more than an hour or so.

0 out of 1 people found this review helpful

Response from this business

It's been a while...
Posted on 11/05/2007
since we have had a problem that was not bought directly to our attention.As owner of the salon it is important to make sure each and every client is satisfied...period. When the salon has a problem with a service we want to know.It would be great to be able to correct the problem before it is broadcasted to the internet. The client is not wrong here. If I were to pay for a service and it did not meet my expectations, I would personally bring it to the store owners attention.If we do not know there is a problem we cannot correct it. I believe a complaint without a solution is part of the problem. All of us ,as consumers, deserve to get quality work and the above client did not. I would like to receive an e-mail from this client because she deserves a refund and a re-do on the color and cut, when she is ready to have it done. The salon has 22 stylists who are very talented and no client should ever have to pay twice.

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Editor's Review

Offers cuts, color, Japanese hair straightening, Aveda scalp massages, makeup application and more.  See the full editorial review.

Insider Tips

Save Money

Initial consultations are free. Ask about discounts for senior citizens and first-time clients. Check out the Vine Street website for other offers.

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Directory & Services Information

Parking

  • Metered
  • Street

Hours

  • Mon 9am-6pm
  • Wed-Thu 9am-8pm
  • Fri 8am-8pm
  • Sat 9am-7pm
  • Sun 9am-6pm

Payment Types

  • MasterCard
  • Discover
  • Visa

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