Broadway Volkswagen
Oakland, CA 94612-3191
Phone: (510) 834-7711
02/16/2007 Posted by lolita2233
I decided to try this dealership for my car's scheduled maintenance (usually go to Royal Motors) and when I got the car back, the trunk latch was broken. i know for a fact the latch was not broken when i dropped it off because when they first called to tell the extra work that had to be done, they never mentioned a broken latch. only after i had picked up the car did they say they had noticed the latch. they are obviously lying because the first thing one notices when they go in the car is that the trunk light's on. After trying for two days to talk to the manager (they said he was a the dentist, and later that he was on vacation!) they said they would fix it for $200. Be warned! these people have no scruples and are especially rude and patronizing if you are a woman.
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