Broadway Volkswagen
Oakland, CA 94612-3191
Phone: (510) 834-7711
01/27/2007 Posted by sulai22
I could never recommend Broadway VW to anyone. Purchased a 2003 Jetta in Sept. Have had nothing but service and major mechanical issues ever since. The worst part of it is the Service dept - they act like I should have expected this. One day when the water pump went out, my cell phone battery had also died. I asked to please use a phone to call a family member - they said No phone! I sttod staring at a full bank of phones. What? Just flat out rude. Communication is very poor from service dept - no phone calls, hard to reach them. Closed on Saturdays and evenings for pickups. I had a hard time getting registration paperwork and think there is something unethical about them - took me two months to get a refund check since I had to do my own paperwork - now the DMV is telling me they didn't file something correctly on their end. Hard to reach them - by phone, email, etc. They just don't respond to issues at all. Even calling VW North America didn't help. They actually suggested I take a partial trade in on the $20K car I bought and buy a new one three months later. And lose $9K. New cars may be safe since likelihood of issues is lower but I would go elsewhere.
Pros: Peter in Sales knows his VW ! Location is very convenient.
Cons: Service dept has poor follow through. No response on issues from management.
Write a review and share your thoughts with others
