Piedmont Springs
Oakland, CA 94611-5351
Phone: (510) 652-9191
02/24/2008 Posted by tybold3
I have been here two times before and today was the last time I will ever go in. The private hot tubs are sort of nice as they are half outside and with the weather being cool this past week I made a reservation. I should mention that the last time we were there the hot tub was not as clean as it should have been and we probably should have left. When we got there today, we walked in and waited for a good 10 minutes for the lady at the front desk to get off the phone with what sounded like a personal phone call. When she finally approached us with a "what do you want" attitude I explained that we had a reservation. She flipped through some pages and said that we were not on her book. They had lost the reservation. I showed her on my cell phone when I had called and made the reservation. She told me that there was nothing she could do and that I probably never "actually" made a reservation. THEY TOOK MY CREDIT CARD INFO over the phone when I called to make the reservation! There was no apology, no care and no concern. She didn't even try to book another appointment or offer a different service. So given the fact that it was dirty last time and they were rude this time, we will never go back.
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