Piedmont Springs

06/29/2008 Posted by cmuberti

My experience was just as other negative reviews. The staff were rude on the phone and at reception. They didn't even raise their heads when I said good-bye. [This was at 9pm on a Sunday night. It was not crowded.] This is the very first place where I was asked to provide the tip up front. I had booked a "deep tissue massage". And I received what other reviewers received. Gentle pressure and no inclination to do otherwise. When I told the masseuse that I like a deeper massage, she asked, "Deeper than what?" Between the tip and massage, I paid nearly 100 bucks to be gently poked. Having to negotiate the teeny tiny spiral staircase after the massage was no fun either. I have heard good things about the private hot tubs, but on the weekend, there is a $30 minimum.

Pros: none

Cons: bad attitude, massage not as advertised, complicated stairway

02/24/2008 Posted by tybold3

I have been here two times before and today was the last time I will ever go in. The private hot tubs are sort of nice as they are half outside and with the weather being cool this past week I made a reservation. I should mention that the last time we were there the hot tub was not as clean as it should have been and we probably should have left. When we got there today, we walked in and waited for a good 10 minutes for the lady at the front desk to get off the phone with what sounded like a personal phone call. When she finally approached us with a "what do you want" attitude I explained that we had a reservation. She flipped through some pages and said that we were not on her book. They had lost the reservation. I showed her on my cell phone when I had called and made the reservation. She told me that there was nothing she could do and that I probably never "actually" made a reservation. THEY TOOK MY CREDIT CARD INFO over the phone when I called to make the reservation! There was no apology, no care and no concern. She didn't even try to book another appointment or offer a different service. So given the fact that it was dirty last time and they were rude this time, we will never go back.

10/25/2006 Posted by berlysmith

I booked a deep tissue massage and got a lot of rocking of my body and some lotion rubbed on my skin...with some compressions from the heel of her hand...I kept asking for some deep pressure and nothing....absolutely nothing...it's hard enough as it is to ask somebody to do something when they are massaging you...I was so frustrated!!!!! I should have just gotten up and left, but I kept hoping that she was going to do some ACTUAL massaging.....NOPE....AND TO MAKE IT WORSE...I told the front desk about my massage and they said..."well, maybe next time"....never ever again will I go there....................AWFUL EXPERIENCE!!!!!!!

Pros: clean

Cons: don't get me started

06/05/2006 Posted by dakotapie

I booked a deep tissue massage for my husband and a deluxe facial for myself. The massage was rather generic and the masseuse spent more time cupping my husband's ears than she did focusing on the part of his back he pointed out to her as knotted and tense. My facial was no better, taking 55 minutes from the time I entered the room until I left (that includes time to change my clothes). The facialist never told me what products she was using and why, gave me the quickest, lamest neck/arm/shoulder massage I've had with a facial, and nearly tore my face off during the extractions (using her nails). I didn't have bad skin going in, but now my face is red and blotchy. We WON'T be going back and we won't be recommending to our friends.

Cons: treatment

09/27/2005 Posted by missmeowy

I have had two excellent massages here. One with Este and one with Karen G. I also did the combo room - which was very clean, and nice. Yes, the front desk staff aren't exactly warm and fuzzy but hey, the facilities are clean, the massages are great...and the prices are really good.

07/28/2005 Posted by lilylilylily

We spent the majority of our hot tub hour sitting outside of the tub wishing we could be in it - it was ridiculously hot. but otherwise very nice. When my masseuse came to pick me up for my massage she was surprisingly bitchy - i was worried that it would mean the massage would suck. but actually it was fantastic and overall a really great evening. Definately tell them what kind of massage you want when you make the reservation. otherwise, you could end up with someone specializing in something you don't like. I lucked out.

Pros: cheap, great massage

Cons: scalding hot tubs, sterile atmosphere

10/20/2003 Posted by richard555

I was a first timer for a massage. Made reservation, no options were given for different styles. Arrived and asked about styles...they said "this is what you get." Front desk was not exactly warm and friendly. The massage felt like a "skin rub" with oil. I even told the masseuse that I had tense muscles in my upper back. Very little attention was given to that. Being a first timer, I didn't know what I was to do (as far as feedback). Masseuse didn't help or say a word during massage. I left feeling aggravated and tense. What a waste of money and time. I won't be paying for a massage again any time soon...if ever.

Pros: clean, on-time

Cons: front desk staff, poor massage, bad for first timer

02/24/2003 Posted by kachu711

It was my first time at a spa. I booked for the combo room. My bf and I really liked the combo room. It's cozy enough for 2-4 people. Nothing better than relaxing in the tub under the stars. Staff was real courteous, place was clean, best price in town.

10/02/2002 Posted by londna00

I have enjoyed the time I spent at piedmont springs