06/30/09

Unresponsive, not interested in assisting me.

by djohnsonsd

I was completely baffled at the difficulty I was having getting basic information about a rental property from this company. Then, I read all the reviews online, and it made sense. I've not found one good review for them to date. They did not respond to my emails for over a week, and then I got a "mailbox full" response. I couldn't get my fax through (unsuccessful) due to problems on their end. Finally I got a terse response from an agent. She appeared not interested in assisting me. I eventually reached the broker, and he refused to give me any of the information I requested. Then, I looked for reviews online about this company and it all made sense. I wonder if the owners of these rental properties are aware of how their management company is dissuading potential renters.

• Pros: None
• Cons: Unresponsive, nonchalant, refused to give me information

12/09/08

Don't rent here if you want to keep your deposit

by cgorilla

I only gave this agency a star because I had to give them something. My husband and I tried to rent a property with them and gave them a deposit right away. It turned out the property wasn't going to work out for us. So without signing a lease the agent took our deposit. So within one hour of giving our check the agent refused to give us back our deposit. They gave us back half our deposit and got $1000 for 2 minutes of work they had plenty of back up of other potential tennants. I knew what we did was wrong and I would expect to pay the application / credit check fee but this was ridiculous. Never never rent through them! I should have sued!

• Pros: none
• Cons: everything

10/25/08

Terrible- Beware of Renting from them. Good Luck getting your deposit back

by gagnier

Do not rent from Heritage Realty, they do not correct any problems with your rental including not fixing the heater during winter, took two weeks. They never return any phone calls, lose your rent check after it has posted your account, call you and tell you they never got it. Most rentals have dirty old carpets and floors, which they refuse to put new ones in, and then expect you to clean them after you leave. When I moved in the carpets were still dirty and had spots, Terry the owner told me, "we won't charge you for that when you leave" I have cleaned the carpets twice since I've live in my unit and still dirt keeps coming up, they have to be over 10 years old. The paint is peeling off the cabinet and trim has the painters put water base over enamal and then Heritage tries to charge you for damage to the paint when you leave. There are roof rodens all over the property and goofers that have distroyed the lawn even when I've tried to get rid of them, Heritage still does nothing, they are only about collecting the rent.