Santa Japanese Restaurant

05/19/08

I will never go back again

by wrcheng at Citysearch

Unfortunately, I will never go back again. I went with my husband last weekend. The restaurant moved to the new place and was crowded. There was not place to write down your name. We had to wait in line for 30 minutes. I ordered a noodle soup and added some more veggie. When my noodle came, there was very little soup. There was not much taste because the soup was only filled 2/3 of the bowl. When I asked the waitress to give me some more soup, they refused. I told to the manager and explained that there was no taste because of the extra veggie that I added to the bowl. The veggie was raw since it was not enough soup to steam it. The manager won't give me the extra soup. I offered to pay for it. I couldn't believe that the manager said that I would have to buy another bowl of noodle. I total paid $15 for the bowl before tax and tips (without ordering extra soup). If I order extra soup, the bowl was going to cost almost $30 including tax & tip. Seriously, beside all these, their quality is not as good as how it used to be. Any Japanese noodle place can offer better noodle soup. I had the terrible experience. Don't go there. I would give them 0 star if it is an option.

• Pros: none
• Cons: Expensive, no taste, bad service

10/24/06

Best Ramen

by ghui66 at Citysearch

I'm a noodle fan and Santa has the best Ramen I've tried. The ramen is cooked perfectly and the broths (all 3) are just divine. The chicken gizzard skewer and agedashi are also very good.

Yes, the line can get really long...but that'e because it's very good. If you don't have the patience, then leave and try again next time.

We drive by, if there's no line, we park and eat our ramen. If there's a long time, we go somewhere else...it's that simple, no need to huff and puff.

Enjoy the ramen, it's the BEST!

• Pros: BEST Ramen
• Cons: may need to wait

09/16/06

Worst service ever

by polihale at Citysearch

O.k. the ramen is probably the best in the bay area, but you can get this level of ramen almost anywhere you walk into in Tokyo. Trust me I've lived in Tokyo for 17 years.

The wait is too long before you get seated and after. You do wait 40 min at least to get your food and the restaurant only probably seats about 25 people. Not only do you wait long the service is horrible, the attitude of the waiters/waiteresses are horrible. The only promptness was perceived when they came to pick up the tab at our table. That was the fastest thing that happened in there. I've been there 3 times, never went back and never will. Totally not worth it.

• Cons: Worst wait and service ever