09/26/08

Never Again for North Beach Pizza Grant Street, Poor Customer Service and Poor Delivery

by noaspenwin

I ordered a pizza online at 10:30AM for the Grant Street location and specified we are a school and need specific delivery time as we only have limited time to eat. I wanted a 11:45 or 12pm delivery. After submitting order, they call and tell me they can deliver at 12:45. I agreed as we have two lunch slots early and later but I explained that it really needed to be there before or at 12:45 as we don't have a large window of opportunity and they said that wouldn't be a problem. PIZZA DID NOT ARRIVE until 12:11PM. Almost a full half hour late. That means we had 4 minutes to eat. I called several times while waiting, and once I asked them to call the driver, they put me on hold then disconnected me. I spoke with the manager and he offered no solution and could care less. I told him I should not have to pay for this type of service. He basically just said, we'll cancel the order. Did not offer a discount until I got very angry. If I didn't have 8 people relying on me to eat lunch I would of cancelled. The discount was only 15%. Terrible customer service. Will never use again. They simply could care less about providing good, reliable service. They could of had a lot of business from us and I told them that, and the manager didn't care about that either. I know there is always a lil give and take on delivery times but the way this was handled was ridiculous. Don't commit to a service you can't provide and invest in some customer service training. Oh, and for the earlier lunch we called Escape from New York pizza on Polk. Excellent service, quick delivery and right on time, better pizza too.

08/21/08

The worst service I have ever had

by Bearwithbeerisnofear

I went to this place about 3 weeks ago and ordered "carbnara spaghetti".

But they served white source spaghetti. Well, before I ordered this food, I asked a manager if they could cook (it is traditional source in italy but not in the U.S) .

First, it did not look right. but I talked to two people about the food so I assumes that they would not misorder. So I tasted it and I confirmed that it was wite source spaghetti.

I went to the cashier to talk to either the manager or chefs. The manager was there so I told him that this is not carbonara spaghetti because it did not contain eggs and parmeasan cheese.

He said this is how we make carbonara source and we have been cooking for 25 years. (Which was a definitely white source)

So I explained to him that Carbonara has to have eggs at least.

Well, he kept saying that white source and carbonara were same, and he told me to leave. (Of course, he charged the food)

If you like The WORST service and Foods which IGNORANT chefs cook, You are very welcome to GO because they will treat you like NOTHING.

*******It has a good rate because many customers eat there after they get drunk(many bars around)********

• Pros: There are many bars you can go to after you are upset.
• Cons: TOO many to write

05/29/08

Terrible Delivery Service

by Disgruntled415

A North Beach resident, NBP was a place I visited and ordered from regularly-- until my experience tonight.

After more than an hour's wait for my food, I called the restaurant to ask after it and was told that I should have expected to wait that long. The woman was rude and dismissive, and I will not be patronizing this establishment again.

There are plenty of other good Italian places around where good customers will be treated as such, and that's where I will be spending my money.