Doc Chang was awesome - very explanatory of all proceedures which helps as i am a little sqeamish with tools near my eyes. She did a great job of making me welcome and comfortable. Very knowledgable and did not hesitate to answer any questions i had , was a great experience. The whole staff was very nice and helpful.
Incompetent, Money Grabbing, Complete Disregard for Customer.
After 6 months, I still dont have a contact lens perscription. They are quick to collect as much money as possible ($170 additional JUST for contact lens exam - already collecting for glasses exam from insurance).
They charge for things without telling you and then tell you AFTER the fact.
They say they order lenses for you to try, but weeks later they're still not there.
You get one story from manager that manufacturer can't find order, but when asked to talk to supervisor (Dr. Chang) she says that it's on backorder. I ask her to check with the manager, she gets one story, but then again goes back to backorder.
All these people want to do is take as much money as they can. Weeks pass before contacts come in - if ever come in.
Noone seems to know what the other is doing. Customer is left out in cold.
I have worn contacts for over 25 years and never EVER have I encountered such lack of competence, pure greed and disregard for customers
Horrid service, money-grubbing, greedy and unkind. Called to get my prescription refilled for soft contacts, I was told I needed to make an appt, but they had no openings. I asked to refill the last soft contact prescription and was told they wouldn't do it. I asked why not, she said it was a legal issue. I told her there was no legal issue preventing them from ordering more soft contacts for me so I could continue to see. They just want your money and are not interested in helping anyone out. This is a recession and they are a greedy operation.
great modern optometry and incredible staff. I love this optometry office. They were committed to getting the best solve for my eyes, which ended up taking the form of 6 trips and trying 5 different contact lenses. They have the latest technology and super friendly staff and doctors. I saw both their optometrists during the course of my 6 trips and was impressed and connected well with both. Highly recommend them to you.
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