All City Locksmith

03/27/11

Extremely satisfied customer

by OceanBeachGirl at Citysearch

I have never received better customer service! I recently lost my car key and was in full panic mode. I had parked my car in the Marina a day before street cleaning, on a Saturday and at the time I thought I had a chip installed a key. There is a misconception that chip installed keys can only be replaced by your dealer. WRONG! The cost would have been $600+ to have my car towed, a new key and a new chip. I called AllCity and not only were they comforting on the phone, informative, the cost was exponentially cheaper. They were capable of making a new key, even the chip installed key. I was estatic! Steve was able to meet me within the hour and it all took, but a half hour!

Steve was fantastic, reassuring, professional and skilled. He made the key for me (which turned out to be just a regular car key) and checked several times whether all the door locks and ignition worked with the new key. He also provided very informative advice about the mechanics of chip installed keys for cars. He answered all my questions in laymen's terms, since I am a woman, and know very little about auto service. I felt safe and Steve is personable; it seems like you've known him for years.

Steve is well trained in his profession and there is no doubt he really cares about his customer's needs, even if half the battle was trying to decrease my anxiety. Don't call anyone else. AllCity should be your first call!

07/20/10

Never Get Locked Out Again!

by chickadee1943 at Citysearch

Hey don't get locked out again!! All City will install a keypad access control for your door. I LOVE MINE! No more keys locked in, forgotten or lost keys, friends arriving from the airport and you're not home yet. Forget the hassle of keys - the lock is always on the door and you have the combination.

• Pros: Installed a keyless access control
• Cons: not a one!

04/15/09

PROMPT and PROFESSIONAL

by alexinsf at Citysearch

All City came to my business and rekeyed and did some repairs on time and very quickly. My locks work perfectly. All their locksmiths are licensed and bonded pros. I highly recommend them and I like them.

• Pros: fast service and expertise

08/22/08

Sub-par work and attitude...

by jwg55 at Citysearch

Steve came out to fix old lock 8 months ago and installed a new cylinder. He was very nice and we even spent some time talking about wine etc... A few months later the screws started to come lose. Eventually the screws came out so I called allcitylock. When Steve showed up, the first thing out of his mouth seemed to be "you are still paying", referring to the $70 service call, just to show up. He kept telling me that my lock was old and that they are always breaking. In reality my lock hadn't let me down. The screws that Steve had used to attach his new cylinder had let me down. I explained to him that if he had taken the time to do the job correctly the first time his job would have lasted more than 8 months. If he had simply drilled new holes instead of using the old ones there would have been no need for this $70 service call. He got angry and told me that I was lucky that he wasn't charging me labor for him to take his drill and drill two new holes. I called the office and voiced my complaints and asked for a call back from "steve the owner" but I received no call back. If the new screws he installed do not last 8 months because I am hard on locks or something, I will owe Steve and apology. Otherwise it is my opinion that the job was not done correctly the first time and when I called to get it corrected I was charged another $70. I will not use all city locksmith again. After I posted this, my check for $70 was returned to me. I appreciate the fact that although steve may have disagreed with my opinions they were willing to look beyond to make sure that the customer was satisfied. I appreciated what transpired, and I appreciate their customer service.

12/01/07

great locksmith. highly recommended.

by jodya at Citysearch

alex came out to fix the lock to my apartment (key broke off in the lock). he showed up early, and finished the job in minutes - removed the broken key, did some filing so the door would lock/unlock easily, and made an extra key. he didn't charge me much and was very professional and helpful.