Thank you Desoto!.
After a wild and crazy night in San Francisco, my drunk boyfriend and I needed a cab at 4am and upon hailing, Desoto came to our rescue.
Today I got a letter in the mail from Desoto with my Driver's license in it. I didn't even know it was missing! But I'm so grateful Desoto mailed it to me, what a nice gesture!
Excellent service, every time. Just got back from my trip, and I have to say I was very impressed with both the drivers and vehicles of Desoto. The drivers were always friendly, professional, and fast. Comfy and clean cabs. I was reminded how nice they were the moment I go back to my home town and took a cab from the airport here. Big difference, sad to say. Keep up the good work!
No more business from me....
When I 1st started using DeSoto - I had GREAT service. I was given a "VIP" # to call to bypass their main line, and was told that if I didn't have a cab within 10 minutes to call and they'd rectify it. For a while - that was true (like clockwork). I spent literally HUNDREDS if not THOUSANDS of dollars cabbing with them.
Then about 2 months ago, the service got shoddier and shoddier - cabs no longer take 10 - 15 minutes - they now take an average of 20 - 40 minutes to arrive, IF THEY EVEN ARRIVE.
Today I ordered a cab to my office, and after 20 minutes - never arrived, so I called and asked what was going on. They said "The cabs are all waiting at Caltrain and don't want to take phone orders". Oh really now? Cherry picking your fares when a well respected customer who has done major business with you called for a cab?
Guess what...no more business from me DeSoto - you're awful, your customer service is atrocious, and your policies are garbage.
The assertion that drivers are "cherry picking" fares from the CalTrain station absolutely false. Taxis provide on demand service, simply put, first come - first served. The folks at CalTrain need cabs too. The cab drivers aren't ditching so that they can drink coffee. There is a general shortage of cabs. We are asking SFMTA to issue more medallions (permits). If you'd like to help resolve the problem then I urge you to contact SFMTA and your District Supervisor.
TERRIBLE - Exceptionally BAD service.
Cabbie didn't help me put my luggage in the trunk. For some reason, I felt like being nice and gave him a good tip, thought maybe he was having a bad day. He didn't help me take my luggage out of the trunk! I hadn't taken down the cab number because I was engaged in conversation with a friend. Then I called DeSoto central to say something about it, acknowledging I should have taken down the cab number but didn't. I told him I just wanted to advise him that it was customary for the cab drivers to assist passengers with their luggage, and hoped the driver was an exception to the rule. The representative said the cabs driver don't even have to get out of the cab, because they are independent contractors. Basically - bad service is okay.
I have never experienced that ever, and now that DeSoto officially stated that BAD SERVICE is ACCEPTABLE, I will NEVER use them again!!!
SEC. 1108. - CONDITIONS APPLICABLE TO DRIVER PERMITS.
A Driver shall, if requested, take reasonable measures to assist a passenger as necessary to get into and out of the vehicle, or to load or unload luggage, only to the extent that such assistance is within the physical capacity of the Driver. The Driver shall record the request for assistance and results on the Waybill.
Efficient, honest. The driver took me to my hotel by the shortest routr and best of all, I left my wallet in the cab for the first time in my life within a half hour of calling the company he returned it to my hotel completely intact! (Hank you for your honesty!
Called for the cab and asked for the Van as I have done in the past. Waited over an hr. and called. Told by a new dispatcher that the driver was working on it. Waited. Saw a Desoto van drive by-#362. Waited. Saw the same cab again, but this time pointed to the driveway I was standing in. He was looking elsewhere. 3rd time he passes and I throw both hands in the air as a" what are you doing?" gesture. He sees me. Makes a "U". I go to stand next to my stuff. Wait. Could be a bad left hand turn. Wait. Call. The new dispatcher tells me drivers can refuse service. Silence. I ask what? and say how unprofessionally I felt I'd been treated. Silence.
It would have taken so little. A Sorry. We'll send you another. The fact that the driver missed the stop and then saw an upset older guy was enough to leave me hanging after over 1&1/2 hr wait. I've been a waiter much of my life and that kind of service would have gotten me fired. Very disappointed.
Horrible... Don't call them. I've had more problems with desoto not answering calls or padding their bills with stories of "road closings" or that I don't know how to get to my own home. At 2 am I was told that I had to take the long way because the bay to breakers closed down the streets... This was at 11pm, bay to breakers had been over for 8+ hours and the streets were all open. The driver just said... "you're lucky they must have just opened it". Such a bold faced lie. I tried to complain to desoto, but they just said maybe the driver was mistaken. Another lie. If you have a complaint call the SF commission of cabs instead. Horrible company that encourages lying, stealing, all around dishonest drivers.
They really need to change the cars,most of the cabs they don't have A/C ,window doesn't work ,and bad smell ,....
But the driver are friendly that's why i use those cab but.......
most of the car are very old specially the dodge sedans ...
trust me i use them daily !
DeSoto loses court case.
Last fall a DeSoto cab ran into my car while I was parking. I had minor damage not enough even to file a claim. A month later they tried to collect $8,100 from my insurance company. When that failed they filed asmall claims action for $5,000.
The judge dismissed the case and ruled that the plaintiff caused the accident. He than cleared the court to reprimand DeSoto Cab.
Be aware that this company will file claims for all damages regardless of fault. Always get a police report if you have an accident with this cab company,
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