Desoto Cab Co

11/11/09

After 4yrs

by Mikeroy G at Citysearch

Called for the cab and asked for the Van as I have done in the past. Waited over an hr. and called. Told by a new dispatcher that the driver was working on it. Waited. Saw a Desoto van drive by-#362. Waited. Saw the same cab again, but this time pointed to the driveway I was standing in. He was looking elsewhere. 3rd time he passes and I throw both hands in the air as a" what are you doing?" gesture. He sees me. Makes a "U". I go to stand next to my stuff. Wait. Could be a bad left hand turn. Wait. Call. The new dispatcher tells me drivers can refuse service. Silence. I ask what? and say how unprofessionally I felt I'd been treated. Silence.

It would have taken so little. A Sorry. We'll send you another. The fact that the driver missed the stop and then saw an upset older guy was enough to leave me hanging after over 1&1/2 hr wait. I've been a waiter much of my life and that kind of service would have gotten me fired. Very disappointed.

• Pros: Usually very good service by drivers and dispatchers
• Cons: Last nigh both were unacceptable.

06/15/09

Horrible... Don't call them

by CSMobileUser at Citysearch

I've had more problems with desoto not answering calls or padding their bills with stories of "road closings" or that I don't know how to get to my own home. At 2 am I was told that I had to take the long way because the bay to breakers closed down the streets... This was at 11pm, bay to breakers had been over for 8+ hours and the streets were all open. The driver just said... "you're lucky they must have just opened it". Such a bold faced lie. I tried to complain to desoto, but they just said maybe the driver was mistaken. Another lie. If you have a complaint call the SF commission of cabs instead. Horrible company that encourages lying, stealing, all around dishonest drivers.

05/17/09

Desoto

by mickc at Citysearch

They really need to change the cars,most of the cabs they don't have A/C ,window doesn't work ,and bad smell ,....

But the driver are friendly that's why i use those cab but.......

most of the car are very old specially the dodge sedans ...

trust me i use them daily !

• Pros: Just
• Cons: Att