Desoto Cab Co

Thank you Desoto!. After a wild and crazy night in San Francisco, my drunk boyfriend and I needed a cab at 4am and upon hailing, Desoto came to our rescue. Today I got a letter in the mail from Desoto with my Driver's license in it. I didn't even know it was missing! But I'm so grateful Desoto mailed it to me, what a nice gesture!…

Excellent service, every time. Just got back from my trip, and I have to say I was very impressed with both the drivers and vehicles of Desoto. The drivers were always friendly, professional, and fast. Comfy and clean cabs. I was reminded how nice they were the moment I go back to my home town and took a cab from the airport here. Big difference, sad to say. Keep up the good work!…

No more business from me.... When I 1st started using DeSoto - I had GREAT service. I was given a "VIP" # to call to bypass their main line, and was told that if I didn't have a cab within 10 minutes to call and they'd rectify it. For a while - that was true (like clockwork). I spent literally HUNDREDS if not THOUSANDS of dollars cabbing with them.

Then about 2 months ago, the service got shoddier and shoddier - cabs no longer take 10 - 15 minutes - they now take an average of 20 - 40 minutes to arrive, IF THEY EVEN ARRIVE.

Today I ordered a cab to my office, and after 20 minutes - never arrived, so I called and asked what was going on. They said "The cabs are all waiting at Caltrain and don't want to take phone orders". Oh really now? Cherry picking your fares when a well respected customer who has done major business with you called for a cab?

Guess what...no more business from me DeSoto - you're awful, your customer service is atrocious, and your policies are garbage.…

TERRIBLE - Exceptionally BAD service. Cabbie didn't help me put my luggage in the trunk. For some reason, I felt like being nice and gave him a good tip, thought maybe he was having a bad day. He didn't help me take my luggage out of the trunk! I hadn't taken down the cab number because I was engaged in conversation with a friend. Then I called DeSoto central to say something about it, acknowledging I should have taken down the cab number but didn't. I told him I just wanted to advise him that it was customary for the cab drivers to assist passengers with their luggage, and hoped the driver was an exception to the rule. The representative said the cabs driver don't even have to get out of the cab, because they are independent contractors. Basically - bad service is okay.

I have never experienced that ever, and now that DeSoto officially stated that BAD SERVICE is ACCEPTABLE, I will NEVER use them again!!!…