Regarding cell phones. I too lost my phone in a Luxor cab this past Wed. Fortunately I've placed a sticker with my home # on it so a finder can locate me. Once when it was lost the finder reached me at home, offered to take my address and mail to me. This time I wasn't so sure I'd get it back. 24 hours had passed and I had visited the store to purchase a new one but the sales staff couldn't reactive the account. Lucky for me too because when it returened home Luxor had called me at home (48 hour later) but they called. As their buisness office was closed at 3:30 PM on Friday I had to go the weekend without a phone but retreiving it today. I'm just glad I thought ahead and provided an easy way for them to notify me.
Get your cab number. After a trip from the airport to Oakland in a Luxor cab with my 4 year old daughter and several bags the driver of my cab left with my phone in the back seat. I tried to whistle him down as he drove off. I ran inside and dialed my phone several times. No luck. I then began a series of attempts to get Luxor to help identify the cab and driver about whom I'd learned a lot on the trip home, e.g. his birth state, Viet Nam service in the Presidio. I got little help from Luxor. I was told that without a cab number they would do nothing. One operator hung up on me as I asked questions about their dispatch procedures complaining that they had lots of cabs and no time for this. He suggested that I could visit their garage and wait until the driver appeared.
Drivers Don't Wait. Luxor used to have a very good reputation in SF and I used them a lot. However, they have gone way done hill. Last week, I called a cab and when it pulled up outside of my apartment I went to it. However, it had pulled away before I could get outside. I called again and complained. Another cab was sent. It arrived and did the same thing. In addition, I had to wait on hold 10 minutes just to get a dispatcher each time. This service sucks.
Good service. I was in SF this weekend and used LUXOR Cab company quite a bit. The dispatchers were friendly and the drivers were professional, courteous and easy going. The wait time was anywhere from 5 - 25 minutes on the weekend. I will definitely use LUXOR again on my next trip!
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