Bad customer service, worse cab, worst cab driver.. Worst customer service and CURSING cab driver. They tell you they'll be there in 1 minute, but don't. Then cab driver comes late and has the nerve to get angry when you tell him so. Will never use this company again!
horrible service!. Booked a cab online earlier in the day thru their website for a 7pm pick-up. Was sent a text with a confirmation number. By 7:10pm when they hadn't shown up, I called. Waited 10 min on hold only to be told that there were no cabs available. When I explained to the dispatcher that I booked online in advance and had a confirmation number she said it didn't matter, there were no cabs available and hung up on me!! Will NEVER call them again and will spread the word to one and all not to use them!
Racist Luxor Cab driver.
On 6/8/2010 blogger, CNN and Chronicle contributor, and CEO of Sports Business Simulations Zennie Abraham was kicked out of Luxor Cab #1046 CA License number 8L46060, when the cab driver slow down to tell him that he thought another guy had called the cab, upon hearing this Zennie said that he did not hear anybody calling or moving towards the cab, the cab driver insisted that another guy wanted the taxi. Zennie said that he probably was upset because he thought the white guy next to him had called the cab and instead a black man got in. When the cab driver heard this he stopped the car and started yelling get out of my cab.
Zennie recorded the cab driver reaction on his phone youtubecom/watch?v=h0dkleIsME0
He contacted Luxor Cab Company and the SF Taxi Commission and both seem to ignore the situation.
Great taxi company if literally have all day to spend waitin. I call them for a cab and half an hour later nothing shows up, then i call them for information about my cab and they hang up in my face. Yellow Cab is way better
I'm writing this review because I tried to call about this and promptly was ignored by the dispatch operator...
This morning, during busy commute time on SF 101 between SFO and the city, my husband and I were PASSED by Luxor cab#841, going at least 75-80mph. Not such a big deal, except that we noticed too disturbing things: 1. The cab was operating with one of the tires replaced by the 1/2-size spare tire, and 2. there was a fare in the back seat.
All it takes is one accident due to negligence of this sort and somebody is going to get really hurt.
(note: we were only able to determine the cab was Luxor and #841 when we caught up to it at the lights going off the freeway by the ball park. it flew by us in a blur!)
NEVER USE LUXOR CAB COMPANY, cab #9042, DONALD ALLEN!!!. The driver, Donald Allen, was most aggressive and has the manners of a PIG! The fare was from SFO to Millbrae and when he opened the back hatch (handicapped ramp), he was happy to toss our heavy luggage to us across the ramp. Hmmm... his manners aside, I said "Thank You," but because of the wind, he may not have heard me. He showed his true passive-aggressive colors when he backed out his van yelling, "You have no f@#$%ing manners!" As I went back outside to address this with him he proceeded to flip me off. WARNING: LUXOR CAB COMPANY OF SAN FRANCISCO - "If this is the quality of people that you hire to represent your company I will ensure all my fellow travelers avoid using your services."
Why bother calling. A few friends and I wanted to go to dinner and drinks on a Friday night. We called Luxor and the dispatcher said "Are you going to tell me where you are or do I have to guess?" I gave my address and asked for an ETA. The dispatcher said 10 min and hung up. 20 min passed and I again called. After being on hold for 10 minutes, I was told it would be 10 min and the dispatcher again hung up. 20 minutes passed and I again called back. I was told they were busy and no cabs were in my area (I live in the center of the city and was going downtown). I cancelled the cab and we drove ourselves, which is what I should have done in the first place. The taxi service in this city is horrible.
Get me to the church on time!. Luxor is the one I count on when I've GOT to be there sooner than overnight! The drivers are reliable--they won't decide to stand you up in favor of your lowlife neighbor who tries to steal your cab (HA HA YOU WEASEL-HEADED WOULD-BE CAB JUMPER! ) and they'll actually get out to open doors and help with baggage. These folks are the next best thing to having your own chauffeur.
The worst customer service!. The dispatcher on the phone was SO rude. First off she told me they were really busy. I told her that I don't have an elevator and I have to get down 5 flights of stairs with my broken leg (to get to the hospital). It was 9:00am and I asked for a taxi at 10:00am, but I wanted to give her a heads up that even though I was starting to take on the stairs at 9:30am that it may take me a few minutes longer to get to the taxi, she yelled, "Oh that's great! I told you we were really busy and you're going to make the taxi wait around! And then she hung up on me! I wouldn't take a luxor cab anywhere ever again if you paid me. Luxor doesn't repect it's customers.
Editorial Review. Taxi company offers service within San Francisco as well as service to and from Bay Area airports.
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