2350 Jerrold Ave, San Francisco, CA | Directions 9412437.746294 -122.402315
Neighborhoods: Southeast, Bayview
My dog's best boarding experience ever!! – I had just moved to San Francisco and unfortunately needed to leave my dog for the week of 4th of July. I was very nervous about boarding my dog as I've had some bad experiences in New York City and my dog is now petrified of being left at an unknown location. Unfortunately, we were in a pinch and had to do it anyway. We choose Pooches Playtime and it turned out to be the best decision we made!
We dropped off our little dog, Wrigley, for daycare first to see how he liked the atmosphere before leaving him overnight. Wrigley was, as always, so scared when we left him, but they gently took him and cuddled him and assured us everything would be fine. Throughout the day, they emailed us about how Wrigley was doing and said since he was so shy, they would put him in with the puppies. That made us feel much better. Later that day, Molly called and said she was willing to keep Wrigley overnight, but that it didn't seem like he was having much fun. We asked if there were problems and she said no. He's fine... he just isn't having much "fun" and we want our dogs to all have a great time. So she said she was going to take him up to her apartment with her and that he could stay up there with her for the week and could sleep with her at night. We were so happy and shocked! I have never had someone go so out of their way to make my dog happy!
Throughout the week, Molly continually emailed cute stories about how Wrigley was doing and the friends he was making. They even took him to the park one day even though we didn't pay for it. They just wanted him to be happy!
Our experience was amazing. Molly and her staff truly love their dogs and are not doing it for the money (something I feel like some places do!). Wrigley was happy, clean and taken care of as if he was their own. I will never leave him with anyone else. Pooches Playtime was INCREDIBLE!
Best dog services in San Francisco! – I have been boarding my dog, Red, at Pooches' and sending him to their playgroups for three years now. Jen and Molly (the owners) treat Red like their own - I can tell by his excitement when they come to the door to pick him up. Although they charge the same amount (or less) as all of the other walking services in SF for their playgroup, Red is almost always out playing for 2 or more hours and without fail comes back tired and happy. I also highly recommend their boarding services. If you have an active dog, they are free to run around and play all day. When I go out of town, I am always happy to leave Red at Pooches since I know he will be enjoying as much of a vacation as I am. To sum it up, Pooches' is fabulous and I highly recommend them. If you ask Red how he feels about Pooches', he is simply speechless!
Pooches Playtime – My husband and I would not trust our dogs to any one but Molly and Jen. We know that when we go away for any length of time that our Abbey will be taken care of. Molly and Jen have a staff that cares for your dog and loves them just as much as Molly and Jen do. I had a dog when I first married my husband and we left hime with Molly and Jen only once before he dided of Cancer. Our second dog Missy we left with Molly nad Jen and now our Abbey is goingto Molly and Jens when we go away.
Molly and Jen have taken Missy to the vet for us on several occassions and are up on what is going on with you dog . When I know we are going to go away the first people I call is Molly and Jen.
Keep up the great work. We love you. Teresa and Abbey. Greg as well.
THE BEST PET BOARDER EVER -- and I do mean EVER!! – Thanks for taking the time to read this review of Pooches' Playtime. Molly and Jen are the most amazing people ever and run a top notch pet facility. My partner and I have been using them for a little over a year and have constantly recommended them to everyone we know. First, you will love the fact that the dogs have tremendous room to roam around, interact with others, sunbathe in the backyard, etc. It's a paradise for a pet! Second, the owners take extremely wonderful care of all of the pets, as if they were their own. Other places charge you for an open environment, or belly massages, etc. Molly and Jen give each of the pets much love, attention, and care -- much more individual care than any other place (oh, and they do belly rubs for free :o). And last, but not least, they are SO incredibly flexible and easy-going, especially if you are running late in picking up or dropping off (since they live on site). Where will you ever be able to find that?? We were so happy with them that when the time came to find a perpetual care situation for our dog, Molly and Jen were our first call. Today, our dog of 12 years is now living with Molly and Jen full-time and they are offering us perpetual care for him. We visit every other week or so and we have never seen him this happy. He follows Molly and Jen all over the house and you can tell he's going to live out his last number of years in the most wonderful, caring, loving environment ever! We are forever in debt to them for helping us out. You will never find a better place to care for your beloved pets. Make an appointment, talk to them, bring your pet by to try it out -- you have nothing to lose at all! :o)
They Love Dogs – Don't let the sketchy appearance of the neighborhood turn you off. Molly and Jen LOVE dogs and know how to take care of them. They live in the same building as the dog daycare and overnight play room, so they are there 24-7 to look out for the dogs. They also have enough space to separate big dogs and small dogs into different play areas. Really what stands out to me about Pooches' is how Molly and Jen are just natural "dog people." I always feel comfortable leaving my dog-child with them (I've been a client for over two years). They are also "green" and have fostered rescue dogs and done fund-raising for shelters.
Pet Sitting – I love Pooches Playtime!!! They don't charge extra for 1:1 play with the dogs or attention with their staff. My dog can play all day and can go potty when ever he needs to. Molly picked up on a medical concern re my dog that i just didn't see and thank goodness she did!!! They never charge to trim nails, clean ears, scratch a belly or brush out - the other places nickel and dime me to simply pet my dog!!! They have good hours and I like that the owners live on site.
Pet Care – I've been taking my dog to Pooches for eight years. The owners, Molly & Jen, treat my dog like their own. He loves them so much! Even though it is a business, for me it is like dropping my most prized friend off at with my best friends! They take such good care, REALLY love animals and are devoted.
Loving Care for your Pooch. – I have taken my dog here since she was 9 weeks old. she is now almost 8. They worked with her as a puppy which was fantastic. Several places wont even take puppies. Now that she is all grown up I still take her there. It's nice to know when I'm out of town that she is well taken care of. The owners, Molly and Jen love the dogs. They do all they can to make sure your pooch is as happy as possible while away from you.
Beware – An employee left a window open and my dog got out. My dog was later caught next to a freeway off ramp by a motorist.
The window had a security screen that was compromised and has been fixed. It was not an employee error but a broken window grate that was not visible. The dog was found immediately outside our building that happens to be a block from the freeway.
Bad experience... – We boarded our dog at Poochies Playtime for about 2 weeks while we were out of town at Christmas time this year. We chose Poochies Playtime because we used them this past summer for 2-3 days while looking for a place to live after moving to the area from Virginia. We had absolutely no problems that time and decided to use them again. I called to check on our dog every 2-3 days the whole 2+ weeks we were gone. I was always assured that everything was great and our dog was doing just fine (no problems, I was always told). However, after getting home we noticed our dog's stomach was severely irritated. I had asked Poochies Playtime staff to give him a bath before we arrived so that he would be nice and clean when we got home. It looked like someone had cut his hair and it was very uneven and looked basically like a hack job. I kept a close eye on our dog's tummy area for about a week after arriving back home and it seemed to continue to get redder and more irritated. Our dogs breath also smelled very bad, which was not the case before we left him. I eventually took him to a vet to be checked out and she prescribed him antibiotics. I contacted the Poochies Playtime owner my e-mail a couple times (back & forth) to tell her my concerns. Among other comments, she stated "Other points to consider are that he became aggressive, bit other dogs and a staff member and we can no longer care for him." I e-mailed her back immediately after receiving this message and asked her why this was never expressed to me when we picked him up or even when I had called every 2-3 days while we were gone! She didn't have an explaination, she just said they could not care for him anymore. I was very disappointed in the care my dog received and I wanted to express this to others who might consider using their service. If my dog was aggressive and bit like she said, why didn't she tell me this before I brought up my concerns about the health of my dog after spending time in her care?
The dog came in with severely matted hair which was causing him discomfort. I groomed him free of charge to make him more comfortable. He had no irritation from the grooming as I use only clippers and no shears. He ate feces whenever he got the chance which may account for his breath and his digestion. The owners did not disclose this tendency or his aggression at the time of the interview. I chose to discuss his aggression and other concerns after the owners returned home as little could be done about it while they were away.
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