The UPS Store

02/08/11

Poor Service, Rude Manager, No Follow Up.

by Redline64893 at Citysearch

After having a technical glitch at the store a perishable item was not delivered on time. After admitting to the mistake the UPS store has backtracked and refused to make things right. They have claimed part of their paid services clearly advertised on their website is a courtesy and refused to call back after several attempts to discuss the issue and achieve a resolution. This forced me to have to involve the BBB and even now they are trying to blame everyone else for the mistake and not take any responsibility for their own system failure. This mistake caused a Christmas present to be ruined and has only created a headache since then. There service might be fine but watch out if something goes wrong because they will ignore you, refuse to make things right and blame you for their own mistakes. There are plenty of other businesses like this, find another one and save yourself a hassle.

01/25/11

Excellent Service!!

by TLB500 at Citysearch

I really like having a mailbox at this store. The entire staff is very friendly and professional. I know my mail is very safe and secure, and the other services the store offers are top notch.

I highly recommend this store to anyone.

08/12/10

Great choice for your mailbox

by Fedayee at Citysearch

I've had a mailbox here for over a year and I have been happy with the service. Packages that don't fit in your box are safely kept behind the desk, and all the staff is warm and friendly. One issue is that parking is a bit tough but other than that I would recommend the place as a reliable venue for your mail. Also note they have different sizes for mailboxes so try to check out the boxes in person to determine the right fit.

08/03/10

Long Time Client

by KatherineBos at Citysearch

My experience with the Marina UPS Store way back in 1991. I know for sure it's a great place. It is SOOO convenient to have UPS packages received there providing me the luxury of being out earning money vs. sitting at home waiting for a delivery. Love the 24/7 access to retrieve mail. Thanks Marina UPS !

• Pros: Friendly, efficient, CONVENIENT operation
• Cons: hmmmm, thinking --none come to mind

03/01/10

A part of the Marina community

by Traveler747 at Citysearch

I have had a box here for a while. The manager and staff always go out of their way to accommodate me since I travel quite a bit. One the great things about the service is I get an email when a package arrives. It is owned by a UPS Store franchisee who has a few locations so everything about how it is run is very professional while maintaining a Marina community feel.