India Clay Oven

12/04/08

Great Indian food!

by sfgoodgurl

This place is delicious! I don't know if they've changed owners since the last 2-3 reviews, but I've been 4-5 times in 2008 and several different people and they all LOVE the food! The service has be good and the ambiance is really nice!

12/13/07

Not bad for take out or delivery

by sjdnoho

Although the ambiance is clean, well-lit, and pleasant the cuisine failed to live up to our expectations: it was just average. The saag paneer seemed to be prepared from canned spinach and the lamb tikki seemed over-cooked as if it had been warming since lunch (although the sauce was tasty). The samosa was heavy and tasted bland. On the other hand we enjoyed the tasty chai. The wait staff was well-intended and attentive, but disorganized,confused, and forgot some of our order how we wanted our meals spiced. We dine at many Indian restaurants and this one is lost in the pack. Not bad for take out, or a quick, simple meal. Unremarkable and average. There are better choices.

• Pros: ambiance
• Cons: service

11/18/07

Poor customer service

by dynamo52

Decent food but terrible service. After waiting not too long for the order, I opened all the items but did not find my samosas. I then realized that I had received the wrong order, I looked at the ticket and it was obvious that the driver switched my order with another customer as their address was scratched out and mine written above it. Upon calling the restaurant, the manager suggested I just keep the order delivered as it was of slightly greater value than what I ordered and they would "give me some samosas" the next time. I politely expressed dissatisfaction with this as the order delivered did not include a single item I had ordered. He then placed me on hold and let the call drop. I reluctantly started to eat the food delivered as I was hungry when the delivery driver called and said he would be back by to pick up the mistaken order. I informed him that I had already begun on the food but that I would at least like to receive my samosas. He just grunted something noncommittal and I did not hear from them again.

• Pros: The food is good
• Cons: Customer service leaves much to be desired