SCAM ALERT: Beware of being charged a fortune!.
I just had 5 men's dress shirts dry cleaned at Peninou. Total bill was $139.99.
Yes - $28 per shirt for regular dry cleaning.
I called to say this was ridiculous and asked what the standard fee is to dry clean a shirt. Answer: it varies by customer and no price list was available for customer service to refer to while we were on the phone..
Moral of the story: Stay far, far away... As far as I'm concerned, these people are just a bunch of scammers and I don't want their smell on my clothes!
I have filed a complaint with the Better Business Bureau asking for an apology from Peninou and a written promise stating that Peninou will cease such abusive billing practices.
cleaner makes a difference. Peninou French Laundry & Cleaners is on a bit more expensive than other cleaners, but overall, when I have something that I particularly care about, Peninou has reliably cleaned my clothes. Specifically, I take all of my white and tan pants to Peninou for dry cleaning. Other cleaners have returned my white pants looking a bit yellow, but Peninou has cleaned my whites looking as good as new -- stains gone with no yellow. Recently I had both a tan and white pants cleaned which had been soiled by greasy foods...stains completely gone and looking as good as new!
our favorite cleaner.
This is not the place to take your $20 sweater. Go here for when you need your dress shirts to look perfect (they are hand-finished here) and that expensive silk party dress to look immaculate. I have brought them the oldest, ugliest stains and they get everything out. (If they cannot get it out, they will tell you.) Yes, you pay more but I have never had a problem in 6+ years and the staff is always friendly.
Parking is tough, though and they do not do sewing repairs.
Friendly service, nice people. Way over priced.. I visited the store nearest my office on Laguna St. Great service, however, upon getting my bill for 9 items at nearly $158.00 was rather absolutely ridiculous. I know it is expensive to live in this city, but this has got to the biggest rip-off of all times. It is a "French Cleaners" maybe they sent them to France for cleaning. Who knows, I do know I will never go there again, nor would I recommend them.
Bait and switch - terrible customer service, exorbitant prices.
BAIT AND SWITCH!
I called one of their San Francisco locations to get a quote on dry cleaning for a suit. The lady on the phone told me $25 per suit. They even offered to pick up my suits for no charge. I thought, fabulous!
Then, I got the bill... $50 per suit!
I spoke with one of their customer service people over 4 or 5 different conversations, and they said there was nothing they could do - they said that their customer service management said there was "no proof" that I ever got the original $25/suit price quote. They said that the $25 was per piece ($25 for jacket, $25 for pants).
Total liars. And terrible customer service.
I brought in two suits that cost $1000 each, and somehow they think I'm trying to rip THEM off?
I am never ever ever going there ever again.
$180 for 2 slacks & 15 laundered shirts?. Unlike some other reviewers, I've had fairly high quality results. However, the price is outrageous and the service (to echo others) has been marginal at best. One of the things that is most troublesome is that they refuse to tell you what it will cost when you drop it off (apparently they can call you later, but what do you do then?!). As far as I can tell, pricing is a completely arbitrary process when the clothes arrive at the plant (maybe not even legal). I've been charged $4 and $9 for two shirts that were nearly identical (I mean, a blue button down is a blue button down), yet they called one of them a "sport" shirt and thus justified the higher expense. Additionally, they are clearly charging different prices depending on the brand of shirt - case in point on last bill... white Neiman Marcus (Zegna) dress shirt over $8; white Nordstrom shirt: less than $5. If the scope of service is the same, why are they charging different amounts (again, is this even legal)? To protect themselves if something goes wrong I suppose. Anyway, it IS a total rip-off but until I find equal quality elsewhere, I feel stuck taking my better quality clothes to this place.
BAD SERVICE. I was sorely disappointed with the service and the cleaning. When I walked in on Friday and requested my clothing be ready next Monday, I was never told that I would be incurring an "Express 2-day service charge". Then on Monday when the clothes were NOT READY for pick-up, they offered me 50% off. Great! However, when I came back again to get them, one blouse was NOT CLEAN but still cost $18! Then I was told that the 50% would be coming in the mail later (3-4 weeks). But, the corporate guy called us at home the next week to say that we should not have been offered this reimbursement and it would not be happening. He was totally unwilling to discuss how unreasonable this whole thing had become. For the EXORBITANT amount they charge, they should be providing much better service. They may be "Eco-friendly" but they sure are not friendly - go elsewhere.
TOO EXPENSIVE. I've been using them for a while for some of my special things, like coats, suede purces, dressy jackets and haven't had problems. However, recently I gave my evening dress to get it cleaned and they charged me a $100 for a dry cleaning. That's too much!!! At least they should have warned me how much would it cost in the beginning I might have bought a new dress.
worst of the worst. This is the worst ripoff in the state. You are MUCH better off at any local corner cleaners. Peninou charges a fortune for the worst work. They constantly raise their already sky high rates and then lie when questioned about it. Stains never removed and overlooked. Creases never on target. Worse than average dry cleaning. The worst service of all would be their table cloths and especially their wedding dress services. Horrible and disrespectful staff and the worst management I have ever seen. The owner had a complete arrogant personality. His operations manager obviously knows nothing about how a good cleaners should be operated and makes one wonder if he has ever had ANY expirience with dry cleaning or in the management of a staff of any size, at all. Calling their customer service department with a problem is re-assuring for the most part, but one can even tell that the customer service representatives and thier manager lady have their hands tied with red tape of some sort. Forget calling about a problem with your account, the person that runs their accounting department must be completely inexpirienced with staff management too. 10 years ago Peninou was the best. Since the late '90s and currently they are the very worst. Everyone I know agrees.
A Fancy Address Doesn't Equal Quality Service.
In the last year Peninou has fallen on hard times. Poor quality control, no customer
service, constant employee turnover,no response to reported problems, all at prices triple the competition.
Imagine talking to four service reps, from the counter folk to a supervisor, then to a
corporate customer service agent, each one maintaining that their prices had not increased, then being told "oh, I guess they have.No one told me." Wrinkled shirts at $4.20/per, extra charges for folding, boxes, and even for starch, and a customer service agents who don't return complaint calls or know the current pricing structure.
The saddest part is that they WERE the best in the City.
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