B & B Pet Supplies
San Francisco, CA 94118-2911
Phone: (415) 221-7711
Editorial Description for B & B Pet Supplies
Independent pet-supply shop sells treats, toys, food, training supplies and accessories for both exotic and nonexotic pets.
User Reviews for B & B Pet Supplies
12/29/2007 Posted by helplessdancer
I miss the former owners! I've been shopping at B&B since they originally opened and have continued to shop there after the new owners took over because the prices are still competitive (although they most definitely have increased). The new folks don't know their inventory, are unable to make recommendations and often just read aloud from the merchandise labels when asked the difference btwn brands. If you know what you want when you walk in, down to the brand and size, you'll do OK there. But I sorely miss the expertise and knowledge offered by the former owners. Example: I recently had surgery and needed to purchase smaller sized packages of cat litter than what I usually bought, so I asked, "What's the least expensive unscented clumping litter you sell that weighs 15lbs or less?" The response was to send me back to the litter section, because no one could answer my question, nor could they pull up the info from their database. The only people who seem to know the merchandise are the two stock fellas who worked for the former owners, but unfortunately, they don't speak very much English. Also, unlike Pet Food Express, they don't issue a store credit if you need to return an opened package of food your finicky pet has refused. They suggest donating it, which is a nice thought, but not always convenient. If they believe in donating opened bags of food, why don't they just issue a credit and do the donating themselves? The people who work there are blandly pleasant, but seem pretty uninvolved in the business. Maybe at least part of what made the original B&B so great was that the people behind the counter were invested in the business.
Pros: low prices, large selection, at least they're not a chain!
Cons: unknowledgeable, uninvolved workers
03/15/2007 Posted by chuckl8
This is a direct rebuttal to the previous review. We live a few blocks from B&B, and we've bought various items there over the past few years. After reading the negative review, I visited B&B to see if the problems mentioned actually existed, since we have had nothing but positive experiences there, under both the old and the new ownership. The minute I got in the door, the owner asked if he could help me find anything. When I told him what I was after, he immediately left the counter and found the item for me. I asked how things were going, and I mentioned the negative review. He felt bad about it, naturally, and he suggested that it may have been the result of the confusion during a recent store renovation. (They moved some counters around to allow more room near the entry) The bottom line: This place is still a great place to shop, with a very complete inventory, and friendly and knowledgable staff. Maybe the previous reviewer was just having a bad day?
Pros: Good parking, great service, good selection and good prices.
Cons: None that I can think of.
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