Ma Tante Sumi

12/29/07

Extremely cheap customer service

by mercedesreel

I forgot to sign the check and I left my credit card in it. The same night I checked my bank account, and they charged me for the dinner without tip. I went the day after to pick up my card and ready to add the tip, and I found out that they already wrote the tip, and they were ready to charge me for it without my consent. That was not acceptable and I changed the tip for an inferior amount to show my discontent with this way to handle a customer's check. Three days later I found out that I have been charged, no the amount I signed for, but the amount they initially wrote. Obviously my complaint is not about the amount itself, which is $4 up, is about the inappropriate way to handle a customer's credit card. Just in case somebody from Sumi reads these reviews, this is for you, making extra $4 means that you have lost two costumers, and I will make sure all my friends and coworkers (and they are a lot), are aware of the way Sumi mishandle customer's money with a collective e-mail.

• Cons: Customer service

10/24/07

Don't bother

by jjarratt

I would have given zero stars, but it seems one is the minimum ...

Having just moved steps away from Sumi, my husband and I were eager to try it out - it always looked so cozy and romantic every time we walked by. Unfortunately we were not given the chance to eat there and will never go back. Last night, we walked in at around 8:45 for a late dinner. A nice gentleman said he would set a table for us - the cute, intimate window table. Seconds later, another couple showed up - obviously regulars or VIPs. To our horror, the other couple were seated at the window table - the one that had been prepared for us - with the host/owner's approval!! We were then offered a much smaller table (about two inches from the other couple), which we declined. We were then offered a table that was currently occupied (but "they were just finishing desert"), at which time, we decided to leave. For good. We felt like we were in an episode of Seinfeld - maybe Bizarro World!! In addition to the whole situation being weird, it was just plain rude ... no matter if that couple was Hollywood A-listers or the King and Queen, it was totally wrong for the restaurant to shove us aside.

We are local and we spend A LOT of money eating out ... sorry Sumi, in Julia Roberts's words from Pretty Woman, "BIG mistake!!"

12/21/06

Extra tip?

by eatsanfran

I had dinner last November at Sumi, balancing my credit card account I found out that they add extra tip without my permission! Call them and request copy of receipt, got a different receipt from original one, add numbers and they even overcharge sales tax! Not returning to a restaurant that overcharges credit cards. The owner very rude over the phone. I order the calamari, in the menu is described as "Calamari" but it arrived with shrimps and I am super allergic to shrimps! They didn't even warned or mentioned that "small" detail. Thanks to my friends that noticed it.

• Pros: Fast seating
• Cons: They rush you to eat