06/04/07

B&G saves the day!

by soseductivesf

I've had bad experiences with steam cleaners so I decided to try the Chem

Dry method. It was an emergency, as my cat decided to "mark his territory" on my wife's persian wool rug! In the past I used steam cleaners and had problems with it taking more than 2 days to dry and that's with the huge fans they left behind! I called a couple of chem dry's but either was put on hold too long, or they wanted to schedule me the next day (I needed this done NOW!). I called B&G chem dry and spoke to Greg and not only was I able to get the same day appointment, but he spent over ten minutes explaining the chem dry method and the pet urine removal treatment! When they showed up, they did a great job and didn't even charge me for carrying their equiptment up 3 flights of stairs(our elevator's out of service). I'll be using B&G from now on!

• Pros: same day appointments, on time, good prices, no bait and switch
• Cons: none

04/16/07

Get a written estimate and measure your own furniture!

by reaog

I called B&G Chem-Dry and asked for an estimate to clean my sofa and queen size mattress. I gave them the basic information so they could give me a good estimate, explaining my sofa was about 9' long and my mattress was a queen size and my puppy had an accident on it. He explained to me the mattress would cost around $60 for both sides to be cleaned and the sofa is about $15 per linear foot. He said the job should cost around $180/$190. I was fine with that price and scheduled an appointment to get my furniture cleaned.

The day of, the cleaning technician told me that my sofa was 10' and measured by his feet and said the sofa would actually be $150 then he told me my mattress would be around $200 because the pet urine needed to be treated. I mentioned that when I called for the estimate I told the guy on the phone the situation and couldn't understand how it went from $60 to $200. I understand that and estimate is not set in stone but I didn't think it would be almost $200 off. So I told him to just clean the sofa. Then he asked what can he do so he can clean the mattress, so I told him to honor the estimate. He agreed to do the work at $190, but would not give me the 10% off that I got from Citysearch. He cleaned my sofa and spent maybe 5-10 minutes cleaning my mattress (only one side of it) and said to me that it was not as bad as he thought it was going to be and did not need the additional Pet treatment, so he just did the basic cleaning done to the mattress. I said great, can I get the 10% off since it wasn't as bad as you originally thought and he said no because he was already losing so much money on this job.

I should get a written estimate and make sure I measure my furniture to be cleaned, because my sofa is actually 8' long, not 10'. I believe if a company is going to base their prices on the size of the pieces to be cleaned they should carry a tape measure.

I will not use B&G Chem-Dry again; I felt I was taken advantage of.

04/01/07

Superior Customer Service

by stantheman0000

I've used them twice. The first time was 15 months ago and B&G did a great job. On-time, fast and cleaned stairs well.

I used them again this month. Because of external factors, I had to change the appointment three times. B&G patiently followed my changes. In my mind, that shows the superior customer experience of this

fine company.