Recommends

Ray J.

Joined 1 year ago

comfortable, convenient. The hotel is a few steps from local transit--BART, MUNI (which takes you up Market Street or to Fisherman's Wharf. It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals.us They usually have some pretty good deals on there!

Doesn't Recommend

nicks01

Joined 3 years ago

Bad Experience. 1. They note down credit card information on note full information (credit card number and expiry date), they did it at least two occasions with me.

2. Front-desk associate watching intolerable contents on laptop, and avoiding basic services by not giving EVEN room key while check-in, customer has to ASK for the key, they are so busy in watching laptop.

3. Gym was not working for 7+ weeks, repeatedly mentioned about it and no response.

4. Dan Karki never ever respond to any of my voice mails on customer issues, at least Dan Karki not called back on 4 voice mails.

5. Bugs were found on pillows and bed sheet, reported the bugs with pillow to front-desk "Dimitry".

6. Reward points were stopped without communicating to customer; Customer should be first communicated before taking away something from Customer.

7. When I file complain to corporate office , Dan Karki was so mad and rude that he threaten customer and said he can evict the customer any time from the property and will make sure to not allow again to reserve the room in future.

8. Mostly travel groups are there in hotel and they don’t care about any new business and behave horribly with customers, since manager Dan Karki have created this culture I have no doubt all other associate following this same attitude and work culture.

9. Worst hotel to stay in bay area and ruin your vacation or trip.

Recommends

WolvyMan

Joined 4 years ago

No Longer a Hyatt hotel. Pls be advised that hyatt hotel and resorts dont owned this bldg no longer. They are now a renter of this bldg for unlimited time. The staff are still up to hyatt standard but the serviced somewhat not there any longer. Pls be advised. Still a lovely property.

Recommends

lool

Joined 6 years ago

Top Notch Service and Value. Stayed here 10/26-29/2007 PRICE: I booked our room back in August through their website and got the Park and Play package ($199/nt) included Basic room, Parking and Breakfast for 2. Called reservations a few days before to guarantee late arrival and their manager upgraded us to a balcony room. (Business Plan floor) Clean, modern design and large by SF room standards and the most comfortable bed!! Room Service & Minibar are *very* overpriced - but hey its a 4 star hotel!!! Parking rates are now $55/night (in/out if you're guest) but I made sure to get a rate that included parking as we needed a car on this trip. ROOM: Balcony wasn't large, but was a nice touch for some fresh air. In-room safe was much appreciated and soft fluffy towels were great. I hate the smell of Portico bath products, so I brought my own. SERVICE: Evening turn down service was lovely. (Don't forget to tip housekeeping!) Concierge was able to secure us reservations late Friday night to one of SF's best Sushi resturants (Ozumo) with 10min notice. When running late for an appointment we realized we had left our sunglasses in the car. One of the valets ran down to our car, retrieved them & hand delivered them before we left the property on a *very* busy holiday weekend day. Never did make it to breakfast...Able to print out my boarding pass in the lobby before the airport! They have a Car Rental on site (Budget) if you want one at last minute. LOCATION: Hotel is close to all the tourist places w/o being right in the midst of them. Walking distance to shopping/Ferry building (great for a side trip to Sausalito!)/ BART Station/Street Car. 10min cab ride to Fisherman's Wharf/ Haight Ashbury (~$15) OVERALL: For a older, concrete, convention hotel, the Hyatt made a romantic weekend perfect by being polished and professional. I appreciated the service that was promptly there when needed & discreetly disappeared when not.

Recommends

maryjatkinson

Joined 7 years ago

Just plain average.. The main thing that bugged me about this place is that the website shows a beautiful view of the Ferry Building and the Bay Bridge, but you can't actually SEE any of this from ANY of the rooms in the hotel! It's only visible from the walkways to and from the rooms. As a visitor from out of state, I would have appreciated a more honest approach from the website, since we ended up paying up for a room with a balcony and a view, which mostly consisted of the side of another building. I was also disappointed by the "atrium," which houses like 20 fake ferns. Isn't an atrium supposed to be filled with lush [live] greenery??? Whatever. The rooms were okay, but a little small, and again, the view was less-than-impressive. The location was good for taking the trolley, shopping, and visiting the Saturday Farmers Market at the Ferry Building, but for us, it was too far from the other scenic sites (Fisherman's Wharf, Golden Gate Park, etc.). Just make sure before you visit San Francisco, you really research where you want to go before booking the hotel.

We also saw SO many cute bed and breakfasts everywhere during our visit and would probably stay at one of those next time.

Recommends

el_susan

Joined 6 years ago

Great Centralized Location. stayed at this hotel on a recent trip. location. location. location. near union square (shopping), short walk to the bay (fisherman's wharf), easy access to cable cars, etc.

Recommends

shoegal84

Joined 7 years ago

Great views!. This hotel has a nice bar for mingling after work. I also recently stayed there and was very satisfied with the accommodations. The front desk staff were very nice and the rooms, were pristine, roomy and nice as well.

The location is pretty good too. You aren't in Union Square but there is the California St. cable car that picks up right in front of the hotel and can drop you off about a short block or two away from the heart of Union Square.

Recommends

thalia827

Joined 7 years ago

Great City Hotel. Wonderful location, everything that a traveler would need is never further than a cable car ride away. Comfortable rooms and good restaurants located within the hotel.

Recommends

Contributor

Joined 10 years ago

A magnificent hotel for business and leisure travelers.. The Scene
This waterfront giant sits at one end of the sprawling Embarcadero Center in the downtown Financial District. This also happens to be the site of the easternmost terminus of the California Street cable car line. The location makes it popular with both businesspeople and tourists seeking an upscale place to stay without breaking the bank. Expect to see crowds milling around the atrium-style lobby. It is the city's largest entryway, soaring 17 stories overhead.

The Details
The hotel has more than 800 guest rooms. Standard rooms are spacious and tastefully furnished in a masculine, corporate fashion, with blue or burgundy color schemes and cherry-wood furnishings. Each includes a working desk and phones with data ports and voicemail. Some upper rooms offer fine views of the North Bay. A visit to the revolving rooftop restaurant Equinox reveals a dizzying panorama on a fogless day.

Recommends

eminamy

Joined 7 years ago

Best waterfront view in Fiancial district!!!. My husband surprised me with a weekend getaway at Hyatt for my birthday. The location was perfect, and when they heard that it was my birthday, they upgraded us to a larger suite with the view of the bay. It was simply stunning and it was perfect location for us to rediscover our city! Just put your walking shoes and enjoy the best of SF!!!