720 Valencia St, San Francisco, CA | Directions 9411037.761300 -122.421858
Neighborhoods: Mission Dolores (Hub, Mid-Market), Central, Mission Dolores
Editorial Review by Lorraine Sanders – This Mission District veterinary office and clinic performs routine and emergency procedures for dogs and cats.
Kind, Caring and Busy – I've been using MPH since 1987 and have never had anything but great care for cats and dogs both current and dearly departed. I just called them on a Saturday, late afternoon (one of their busiest times), to ask a question about guidelines for introducing a new puppy to an established dog, including questions about the immunization status of the older dog. I did have to wait on hold for a few minutes - but not long. Without hesitating the person on the phone looked up our records, asked good questions about how the older dog interacts with other dogs, etc. This was just a small example of the interactions I've had with both staff and doctors at MPH for the past 20 years. Yes, they're busy - probably because they do great work - but they really do care!
Busy, but Caring Practice – I took my cat to Mission Pet Hospital for about four years. The vets always took a lot of time to explain things to me, in terms I could understand well enough to make decisions (I wish my own doctors were that good about explaining what was going on). The first time I brought him in spotted a heart condition in my cat, for which we successfully treated him for several years. Dr. Jennifer Scarlett had to deliver to me the sad news that he had terminal lymphoma, and did a great job of laying out the options, from kitty chemotherapy (which was unlikely to succeed), to more palliative treatment. She obviously cared a lot, and returned several phone calls about the treatment decisions.
I saw that some other reviewers mentioned issues with the receptionists being busy or nonattentive. Busy wouldn't surprise me, but I always found the people behind the desk very conscientious - just occasionally overwhelmed by the many pet owners who definitely gravitate towards this hospital.
Great Vets, Great Staff – My dog has been a (patient) for over 3 years. She has been given excellent care! All the vets are top notch! The staff is friendly and very pet smart! I have never been over charged and feel that the staff and vets really care about my pet.
Great first time visit – They got me in immediately for my sick puppy. Staff was attentive, knowledgeable, and kind. It was very clean, and the vet was nice, efficient and helpful. They didn't overcharge me, I am SO glad we went.
best care during difficult time – I had an emergency with my small dog, and could not have been more satisfied and comforted by the people I dealt with at Mission Pet Hospital. They were crowded, yet took the time to explain to me what was happening with my dog. It turned out not to be life threatening, and my dog was sent home with me with some medication and instructions. I could not have been happier with the staff, or the final bill for that matter.
I will be bringing my kitty here from now on, too! Great place...in my humble opinion.
Horrible Horrible Horrible!!! – I called and made an appointment, which was an difficult. The girl on the phone was more interested in laughing with her co-workers than helping me. When I arrived 2 of of the so called receptionists were too busy in their conversation to even notice someone had come in. I never made it to my appointment, as while I was waiting, the same two receptionists started going over how much marijuana one wanted to purchase from the other. After hearing that I decided this was not a place I wanted to leave my pet at. I guess if you don't mind your pets being taken care of by a bunch of potheads, then this place is fine.
Horrible Care. – In trying to book an appointment for a dog with a chronic health problem, I was told in a very rude manner that I was not allowed to speak to a vet until my dog had a chart and was an established patient. I have a puppy with a chronic condition, and an acute problem. The rude desk person refused to listen to my questions which would have maximized my upcomming visit there. The vets are supposed be great, but the front desk is rude, unprofessional, and not geared toward patient care.
Great vets, confused staff – Vets are great with my pet, but I got billed for a procedure I didn't order, and had a confusing time straightening out my bill. They really need to computerize.
3-year client – I've taken my dog here regularly, and everything's always been smooth; the vets always take the time to answer all my questions, and have referred me to excellent specialists when needed (my dog had major leg surgery). No complaints here!
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